Unable to log on to the ePO console (javax.security.auth.login.FailedLoginException: Unknown user)
Last Modified: 2023-07-20 10:36:11 Etc/GMT
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Unable to log on to the ePO console (javax.security.auth.login.FailedLoginException: Unknown user)
Technical Articles ID:
KB86465
Last Modified: 2023-07-20 10:36:11 Etc/GMT Environment
ePolicy Orchestrator (ePO) 5.x
Problem
You're unable to log on to the ePO console. You see the following error in the console authentication screen: The Failed to login because auto-creation failed for user: <user_name> javax.security.auth.login.FailedLoginException: Unknown user: <username> Cause
This issue occurs when ePO can't authenticate the account with the domain. For example, when the ePO Server is not joined to a domain of which the account is a member.
Solution
If the ePO Server isn't a member of a domain, use the Advanced Windows Authentication feature. To learn more about Advanced Windows Authentication, see the ePO Product Guide for your version. For product documents, go to the Product Documentation portal.
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