Performance issues with Java-based applications after you install Data Loss Prevention Endpoint

Technical Articles ID: KB85357
Last Modified: 2023-05-30 03:37:39 Etc/GMT

Environment

Data Loss Prevention Endpoint (DLP Endpoint) - all supported versions

For supported environments, see KB68147 - Supported platforms for Data Loss Prevention Endpoint.

Oracle Java

Problem

After you install DLP Endpoint, Java-based applications run slowly or encounter other performance issues. The DLP Endpoint process FCAG.EXE might consume one CPU or a single core in a multi-core system.

Cause

DLP Endpoint tracks file activity on the endpoint for tagging and content tracking purposes. Some Java applications perform intensive file operations. These operations can cause performance issues.

Solution

This behavior is expected for Java-based applications that generate large amounts of file activity.

If you require DLP Endpoint to track files generated by these Java applications, contact the application vendor to reduce the amount of file activity.

If you don't require DLP Endpoint to track file activity for either the following:

The Java application
The web browser, if it's part of the Java application's interface

Then add the following processes to Trusted Applications in the DLP Endpoint policy:

Java.exe
iexplore.exe (for Microsoft Internet Explorer)
firefox.exe (for Mozilla Firefox)
chrome.exe (for Chrome in DLP Endpoint)

Affected Products

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Performance issues with Java-based applications after you install Data Loss Prevention Endpoint

Environment

Problem

Cause

Solution

Affected Products

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Knowledge Center

Performance issues with Java-based applications after you install Data Loss Prevention Endpoint

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Problem

Cause

Solution

Affected Products

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