Fatal Error: [0xEE020006] Getting disk info (during preboot on a Dell XPS 13)
Technical Articles ID:
KB84830
Last Modified: 4/28/2023
Last Modified: 4/28/2023
Affected Products
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Fatal Error: [0xEE020006] Getting disk info (during preboot on a Dell XPS 13)
Technical Articles ID:
KB84830
Last Modified: 4/28/2023 EnvironmentDrive Encryption (DE) 7.x
Dell XPS 13 (934) BIOS A03 For details of DE 7.x supported environments, see KB79422 - Supported platforms for Drive Encryption 7.x. ProblemAfter successfully installing DE and activating on the first system restart, you see the following error before seeing the expected preboot authentication screen:
This error is seen on the Dell XPS13 model when the BIOS is configured to use Legacy BIOS mode: SolutionWe've investigated this behavior with Dell and found that the Root Cause Analysis (RCA) has been established.
Dell has provided a BIOS A04 update for this model on their public download pages. Related InformationAffected ProductsLanguages:This article is available in the following languages: |
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