virtual machines download a few (.gem) files, rather than default to downloading the full dat.zip
Last Modified: 2023-02-22 22:42:22 Etc/GMT
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virtual machines download a few (.gem) files, rather than default to downloading the full dat.zip
Technical Articles ID:
KB84736
Last Modified: 2023-02-22 22:42:22 Etc/GMT Environment
Trellix Agent (TA) 5.x NOTE: McAfee Agent was rebranded to Trellix Agent in version 5.7.7. ProblemFor a scheduled AutoUpdate task, virtual machine-based (VM) clients download only a few incremental DAT (
The sequence in the Agent log looks similar to the following: X #660 Uec found event listener I #660 Updater Downloading 77747775avv.gem. I #660 Uec Done processing progress information X #660 ipcchannel Sending data to IPC object X #660 ipcchannel Getting data from IPC object I #660 Uec Received ipc data from mue I #660 Uec Processing progress information X #660 Uec Invoking Progress with ProgressEvent " 3" ProgressStep " 12" ProgressMax " 0" Message " Downloading 77757776avv.gem. X #660 Uec found event listener I #660 Updater Downloading 77757776avv.gem. I #660 Uec Done processing progress information X #660 ipcchannel Sending data to IPC object X #660 ipcchannel Getting data from IPC object I #660 Uec Received ipc data from mue I #660 Uec Processing progress information X #660 Uec Invoking Progress with ProgressEvent " 3" ProgressStep " 12" ProgressMax " 0" Message " Downloading avvdat-7776.zip. X #660 Uec found event listener I #660 Updater Downloading avvdat-7776.zip. CauseThis issue is expected when you back up a VM-based client, and then restore it. The DAT update information is lost, so the incremental DAT merge fails. The AutoUpdate task then falls back to requesting a full '
WorkaroundAllow the update to complete and download the full
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