Support statement for custom rules with SIEM

Technical Articles ID: KB84428
Last Modified: 2022-04-21 06:41:16 Etc/GMT

Environment

SIEM Enterprise Security Manager (ESM) 11.x

Summary

Technical Support doesn't support custom rules with our SIEM products. Customers who develop their own custom parsers assume all responsibility for future troubleshooting and updating.

If custom rules have adversely affected your SIEM installation or normal SIEM operations, or if you suspect they have, Technical Support recommends that you remove or disable those parsers.

Assistance with writing custom rules is available through our Professional Services. For further details, contact your sales representative.

Product/Parser Enhancement

To submit a new product idea, go to the Enterprise Customer Product Ideas page.

Click Sign In and enter your ServicePortal User ID and password. If you do not yet have a ServicePortal or Community account, click Register to register for a new account on either website.

For more information about product ideas, see KB60021 - How to submit a Product Idea.

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Support statement for custom rules with SIEM

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Support statement for custom rules with SIEM

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