Fatal ERROR 0xEE800004 or 0XEE020006 (displayed during preboot on Dell Latitude Exx50)
Last Modified: 2024-01-06 09:29:10 Etc/GMT
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Fatal ERROR 0xEE800004 or 0XEE020006 (displayed during preboot on Dell Latitude Exx50)
Technical Articles ID:
KB83703
Last Modified: 2024-01-06 09:29:10 Etc/GMT EnvironmentDrive Encryption (DE) 7.1.x
Endpoint Encryption for PC (EEPC) 7.0.x, 6.x, 5.2.x Dell Latitude E7250/7250, E7350, E7450 (7000 Series Ultrabook) Dell Latitude E5550/5550, E5250/5250, E5450/5450, E5350, E3550 (5000 Series Laptop) Dell XPS series For details of DE 7.1.x supported environments, see KB79422 - Supported platforms for Drive Encryption 7.x. Problem 1After you install and activate DE or EEPC 7.x/6.x on a Dell Latitude Exx50, the system displays one of the following errors at the first system restart and during preboot:
Fatal error 0xEE020006 The same error is also displayed when you use the This issue is reported on the specific Dell model when the Unified Extensible Firmware Interface (UEFI) boot mode option is set to UEFI Legacy mode (BIOS). Problem 2Clients with EEPC 5.2.x installed have been reported to display the following error:
CauseUEFI is preventing access to the disk when the BIOS has been configured to use UEFI Legacy mode.
SolutionWe've investigated this behavior and found that the Root Cause Analysis (RCA) has been established as an issue with Rapid Storage Technology (RST) legacy OROMs, which can affect some versions of Dell PC OEM BIOS.
Dell is providing (since April 20, 2015) BIOS updates on their public download pages.
For the Dell E3x50 and 3x50 models, the BIOS version A05 update resolves this issue for the following:
For the Dell E7x5 and 7x50 models, the Dell BIOS version A03 update (apart from DELL E7350), was released on April 15, 2015 to resolve this issue for the following:
NOTE: If your XPS model incurs this issue, visit the Dell download page for the latest posted BIOS update.
WorkaroundSet the UEFI boot option to UEFI Enabled and re-image the system using a UEFI image.
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