java.lang.OutOfMemoryError when running Skyhigh Content Security Reporter query

Technical Articles ID: KB83078
Last Modified: 2023-06-12 06:19:52 Etc/GMT

Environment

ePolicy Orchestrator (ePO) 5.x
Skyhigh Content Security Reporter (CSR)

Summary

Certain types of CSR queries require extra memory to be allocated for use by ePO.

Problem

When you run certain types of CSR queries over a large data set (for example, Multi-group Summary Table queries), it might generate the following error in the ePO console.

An unexpected error occurred

The Orion.log file contains an error similar to the following:

ERROR [http-8443-Processor23] [/analytics].[analytics] - Servlet.service() for servlet analytics threw exception
java.lang.ClassCastException: java.lang.OutOfMemoryError can’t be cast to java.lang.Exception

Solution

You must limit the date range of the query so that a smaller result set is returned.

If you continue to experience the issue after limiting the date range, see KB71516 - Error: java.lang.OutOfMemoryError. This article provides information about increasing the maximum Java Memory Pool size available to ePO.

Affected Products

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java.lang.OutOfMemoryError when running Skyhigh Content Security Reporter query

Environment

Summary

Problem

Solution

Affected Products

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java.lang.OutOfMemoryError when running Skyhigh Content Security Reporter query

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Affected Products

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