You're unable to connect to the ePO database when the Windows account doesn't have 'Log on locally' security permissions on either of the following:
- ePO Server
- Agent Handler Server
The
MSI.log file records the following errors:
MSI (c) (F8!90) [10:13:23:142]: PROPERTY CHANGE: Adding MFSDATABASEUSERNAME_UE property. Its value is 'User'.
MSI (c) (F8!90) [10:13:23:142]: PROPERTY CHANGE: Adding MFSDATABASEPASSWORD_UE property. Its value is '**********'.
MSI (c) (F8:9C) [10:13:23:142]: NOTE: custom action ConvertDBInfoDialogToUnicodeEscaped unexpectedly closed the Install handle (type MSIHANDLE) provided to it
The
AHsetupdll.log file records the following errors:
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DAL2_CConnection::Init: Error 0x80000008 returned from credentials callback. Database NOT available
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Database initialization: Failed (hr=0x80000008).
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Failed to connect to the database.
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Trying to connect to database server SQLserver\prod,51433, database ePO4_ePOServer as user Domain\User
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Unable to log on with supplied credentials
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Trying to connect to database server SQLserver\prod, database ePO4_ePOServer as user Domain\User
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#02996 |
AHSETUP |
Unable to log on with supplied credentials |
Windows Security Event log records the following errors:
FAILURE,28/01/2014,10:12:56,Microsoft-Windows-Security-Auditing,None,4625,N/A,xxxx.xxxxxxx.com,An account failed to log on. Subject: Security ID: S-1-5-21-4057299211-2977984019-29269326-3322 Account Name: xxxx Account Domain: xxxx Logon ID: 0x196b4894b Logon Type: S-1-5-21-4057299211-2977984019-29269326-33221 Account For Which Logon Failed: Security ID: S-1-0-0 Account Name: User Account Domain: Domain Failure Information: Failure Reason: %%2308 Status: 0xc000015b Sub Status: S-1-5-21-4057299211-2977984019-29269326-33220 Process Information: Caller Process ID: S-1-5-21-4057299211-2977984019-29269326-33228 Caller Process Name: S-1-5-21-4057299211-2977984019-29269326-33229 Network Information: Workstation Name: S-1-5-21-4057299211-2977984019-29269326-33224 Source Network Address: xxxxx Source Port: xxxx Detailed Authentication Information: Logon Process: S-1-5-21-4057299211-2977984019-29269326-33222 Authentication Package: S-1-5-21-4057299211-2977984019-29269326-33223 Transited Services: S-1-5-21-4057299211-2977984019-29269326-33225 Package Name (NTLM only): S-1-5-21-4057299211-2977984019-29269326-33226 Key Length: S-1-5-21-4057299211-2977984019-29269326-33227 This event is generated when a logon request fails. It is generated on the computer where access was attempted. The Subject fields indicate the account on the local system which requested the logon. This is most commonly a service such as the Server service. or a local process such as Winlogon.exe or Services.exe. The Logon Type field indicates the kind of logon that was requested. The most common types are 2 (interactive) and 3 (network). The Process Information fields indicate which account and process on the system requested the logon. The Network Information fields indicate where a remote logon request originated. Workstation name is not always available and may be left blank in some cases. The authentication information fields provide detailed information about this specific logon request. - Transited services indicate which intermediate services have participated in this logon request. - Package name indicates which sub-protocol was used among the NTLM protocols. - Key length indicates the length of the generated session key. This will be 0 if no session key was requested. None
