Fatal Error: [0xEE020006] Getting disk info (during preboot on a Sony SVP1321)
Last Modified: 2024-01-06 08:24:25 Etc/GMT
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Fatal Error: [0xEE020006] Getting disk info (during preboot on a Sony SVP1321)
Technical Articles ID:
KB81067
Last Modified: 2024-01-06 08:24:25 Etc/GMT Environment
Drive Encryption (DE) 7.x Sony VAIO SVP1321 (Legacy BIOS, 16-bit) For details of DE 7.x supported environments, see KB79422 - Supported platforms for Drive Encryption 7.x. ProblemAfter successfully installing DE on a Sony VAIO SVP1321, on the first system restart, you see the following error during preboot:
CauseThe BIOS is trying to use 32-bit addressing from a 16-bit routine when DE tries to call the 16-bit BIOS to access the disk.
SolutionSony legacy BIOS 32-bit implementation is not supported with the DE v86 emulation.
Sony has been informed of the issue. Customers are advised to contact Sony's Technical Support team for assistance. Affected ProductsLanguages:This article is available in the following languages: |
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