Products aren't compatible with this version of ePO
Last Modified: 2023-02-10 05:54:50 Etc/GMT
Affected Products
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Products aren't compatible with this version of ePO
Technical Articles ID:
KB79523
Last Modified: 2023-02-10 05:54:50 Etc/GMT Environment
ePolicy Orchestrator (ePO) 5.x
Problem 1
If you try to upgrade ePO, the installation fails for incompatible managed products. ePO falsely displays the following error: The Server URL: https://epo.mcafee.com:443 Server object: ProductCompatibilityList.xml Failed WinHttpSendRequest() Error: 12002 Using default content file Problem 2
You try to upgrade a product level of an ePO-managed product when you check in the update to the ePO repository. For example, Global Threat Intelligence Proxy or VirusScan Enterprise. An error similar to the following displays: CauseThe
NOTE: The ePO installer and
Solution 1
On a computer that has internet access:
Solution 2On an ePO Server that has internet access:
WorkaroundReplace the
Affected ProductsLanguages:This article is available in the following languages: |
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