Unknown User (after using the framepkg.exe /install=agent /forceinstall)
Last Modified: 2023-04-17 05:21:36 Etc/GMT
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Unknown User (after using the framepkg.exe /install=agent /forceinstall)
Technical Articles ID:
KB79261
Last Modified: 2023-04-17 05:21:36 Etc/GMT Environment
Drive Encryption (DE) 7.x
ProblemYou're unable to successfully authenticate at preboot.
You were previously able to authenticate successfully at preboot. But, suddenly authentication fails after you reinstall the McAfee Agent / Trellix Agent using the following After running the above command, the client synchronizing with the ePO Server leads to duplicate system entries being present in the ePO database for this client. CauseThere are several ePO checks to prevent duplicate entries being created in the ePO database. But, this issue occurs when the
SolutionOn clients with DE installed, don't use the
IMPORTANT:
Workaround 1Perform an administrative recovery via Challenge or Response and allow the client to restart.
To perform a challenge and response procedure, see the section "Recovering users and systems" in your DE Product Guide. IMPORTANT: After the client has restarted and accessed Windows, wait and allow the client to synchronize with ePO. Waiting allows ePO to generate a new For product documents, go to the Product Documentation portal.
Workaround 2Perform an Emergency Boot to access the computer. This action requires the recovery file to be authenticated and needs to be exported from ePO using the scripting API.
For instructions about how to perform an emergency boot with the DE Standalone boot disk, see the relevant DE Product Guide. For product documents, go to the Product Documentation portal.
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