Remote Agent Handler fails to connect to the database after changing the database credentials
Last Modified: 2022-03-21 08:38:27 Etc/GMT
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Remote Agent Handler fails to connect to the database after changing the database credentials
Technical Articles ID:
KB75333
Last Modified: 2022-03-21 08:38:27 Etc/GMT EnvironmentePolicy Orchestrator (ePO) 5.x
Summary
Important background details: The Remote Agent Handler must have the same ePO 5.10 Update version installed as what is installed on the ePO server. When you run the repair, it installs only the base files. Thus, post the repair, you must install the ePO 5.10 Update on the Agent Handler. Key Points:
An overview of the Agent Handlers process to be followed:
Problem 1
After you change the credentials used to access the ePO database, the credentials fail to update on the remote ePO Agent Handler. The E #3936 Meaning = IDispatch error #3149 E #3936& Source = Microsoft OLE DB Provider for SQL Server E #3936& Description = Login failed for user '<username>'. Problem 2
The database connection information, such as the SQL Server name or port, has changed and Agent Handlers can no longer connect to the ePO database.
Solution 1Modify the remote Agent Handler settings:
Solution 2
Use
5.10.0 Agent Handlers:
5.9.x Agent Handlers:
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