| Symptom |
Definition |
Concern / Additional Information |
| Status displays Up to Date |
When the first component is checked in for a Product (either the package or extension), the Status column changes to Up to Date. |
If the Help extension is the only component checked in for a product, the product is displayed under the 'Checked In Software' Product Category. It has the Status of 'Up to Date', even though the package or product extension isn't checked in. |
| Available Version field displays text in red (non-bold) |
When the Available Version field displays version numbers in red (non-bold) text, there's a newer version available. |
A newer version is available, but not an update to the currently checked-in version. |
| Available Version field displays text in red (bold) |
When the Available Version column displays in bold red text, there's an update available for the version that's checked in. |
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| Status count of Updates Available |
The Status field counts the bold red updates, which are updates to the version checked in. |
- |
| Product Categories - Updates Available count |
The Updates Available count under Product Categories is a count of how many products have updated versions available for the products that the user has checked in. |
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| Additional Check In Details - Unknown distribution type |
Unknown distribution type displays when a package isn't flagged as being Licensed or Evaluation. |
When the package is flagged, it's also displayed on the Master Repository page in the Distribution Type column. For example, Rogue System Sensor displays with a Distribution Type of Licensed in the Master Repository. |
| Download link is the only Action option when newer version is available |
You're not able to update components to a newer version when viewing the older version of the Product. The only option available is to download the file and manually install. |
For example, when viewing McAfee Agent (MA) 5.0.x, the Management Extension does not have an Update link under the Actions column. This occurs because you can't update to MA 5.0.x from the MA 4.8 page. Instead, find the MA 5.0.x page, and the Update link will be available there. |
| Other type files |
Other type files can only be downloaded. These types of files include documentation, full installs, utilities. |
The Software Manager does not track when or what was downloaded with these file types. So the 'Checked In Version' column can never be filled in for these file types. |
| Actions 'Check In' vs. 'Check In (branch)' |
When the Action 'Check In' is displayed, that package isn't currently in the Master Repository. |
When the action 'Check In (branch)' is displayed, a package is already in the Master Repository. Clicking this action allows the user to select a different branch to check in the package. This action doesn't replace the already checked-in package. |
| Action - Update |
The Update action replaces the checked-in version with the Available Version. |
This action doesn't allow you to choose the branch. |
| Check In All |
Check In All button only checks in components that aren't already checked in. |
It doesn't update components that have updates available. If a product fails, the remaining products also fail to download, and check in to ePO. |
| Update All |
Update All only updates packages and extensions that have a newer build available. |
This option doesn't download and check in components that have never been checked in. If a product fails, the rest also fails to download and check in to ePO. |
| Language Filter |
The Language Filter changes what components are displayed. |
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| Product listings |
The list of products available in Software Manager. |
The Software Manager only lists products that are compatible with the installed version of ePO. |
