CD or DVD image creation software is unable to read drive parameters
Last Modified: 2022-09-06 17:45:41 Etc/GMT
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CD or DVD image creation software is unable to read drive parameters
Technical Articles ID:
KB71165
Last Modified: 2022-09-06 17:45:41 Etc/GMT Environment
Data Loss Prevention (DLP) Endpoint - all supported versions For supported environments, see KB68147 - Supported platforms for Data Loss Prevention Endpoint. Problem
You create a DLP rule that:
Cause
The manner in which many DVD or CD-imaging applications are designed causes this issue. Although the software requires only read access to the drive, most DVD or CD imaging applications send commands to the drives to enumerate the drive list each time the software is used. Because the DLP rule blocks any write access to the drives, these commands are rejected. Solution
This behavior is expected when write access to optical drives is disabled through DLP.
Workaround
Use one of the following workarounds to resolve this issue:
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