Disaster Recovery Snapshot restore fails when the server name and path is changed from Update 10 and later
Technical Articles ID:
KB95366
Last Modified: 2022-07-05 10:36:06 Etc/GMT
Last Modified: 2022-07-05 10:36:06 Etc/GMT
Environment
ePolicy Orchestrator (ePO) 5.10 Update 10 and later
Summary
The Disaster Recovery Snapshot fails if the server name and installation path are changed during a restore.
This issue occurs with CU10 or later under the above condition.
This issue occurs with CU10 or later under the above condition.
Problem
The Disaster Recovery Snapshot restore feature fails after installing ePO 5.10 Update 10 or later.
The ePO console page displays dependency errors, as shown below:
contentfeed - Dependency was shut down:EPOCore
ComputerMgmt - Dependent plug-in MessageCenter failed with initialization error
EPOAGENTMETA - Dependent plug-in ProductDeployment failed with initialization error
SoftwareMgmt - Dependent plug-in ComputerMgmt failed with initialization error
ProductDeployment - Dependent plug-in ComputerMgmt failed with initialization error
EPOCore - Error creating bean with name 'EPOCore.command.registration': Invocation of init method failed; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'epo.command.downloadKeys' defined in URL file:/E:/Program%20Files%20(x86)/McAfee/ePolicy%20Orchestrator/Server/extensions/installed/EPOCore/5.10.0.2428/webapp/WEB-INF/beans.xml: Cannot resolve reference to bean 'epo.core.keystore.services' while setting bean property 'services'; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'epo.core.keystore.services' defined in URL file:/E:/Program%20Files%20(x86)/McAfee/ePolicy%20Orchestrator/Server/extensions/installed/EPOCore/5.10.0.2428/webapp/WEB-INF/beans.xml: Invocation of init method failed; nested exception is com.mcafee.epo.core.EpoValidateException: keystore folder d:\PROGRA~2\McAfee\EPOLIC~1\DB\keystore is not found
CommonEvents - Dependent plug-in ComputerMgmt failed with initialization error
InstallHelper - Dependent plug-in EPOCore failed with initialization error
AgentMgmt - Dependent plug-in RepositoryMgmt failed with initialization error
SystemSortAPI - Dependent plug-in AgentMgmt failed with initialization error
UpgradeAssistant - Dependent plug-in ProductDeployment failed with initialization error
epoMigration - Dependent plug-in MessageCenter failed with initialization error
MessageCenter - Dependent plug-in EPOCore failed with initialization error
DataChannel - Dependent plug-in EPOCore failed with initialization error
MVISIONClientMigration - Dependent plug-in PolicyMgmt failed with initialization error
SyslogMgmt - Dependent plug-in EPOCore failed with initialization error
RepositoryMgmt - Dependent plug-in epoLicEnt failed with initialization error
ServerInformation - Dependent plug-in EPOCore failed with initialization error
epoLicEnt - Dependent plug-in EPOCore failed with initialization error
PolicyMgmt - Dependent plug-in MessageCenter failed with initialization error
PostInstallXP - Dependent plug-in epoLicEnt failed with initialization error
SupportCenter - Dependent plug-in EPOCore failed with initialization error
Notifications - Dependent plug-in MessageCenter failed with initialization error
AssetCore - Dependent plug-in ComputerMgmt failed with initialization error
The errors below are recorded in theOrion.log file:
ERROR [main] plugin.PluginManager - ERROR RESTORE: com.mcafee.orion.core.ext.ExtensionException: java.sql.SQLException: Incorrect syntax near '1'.
ERROR [main] plugin.PluginManager - ERROR RESTORE: =========================================================
ERROR [main] services.EPOKeyStoreServices - Unable to update EPOServerKeys table! keystore folder d:\PROGRA~2\McAfee\EPOLIC~1\DB\keystore is not found
ERROR [main] plugin.PluginManager - Initialization of plugin EPOCore failed.
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'EPOCore.command.registration': Invocation of init method failed; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'epo.command.downloadKeys' defined in URL file:/E:/Program%20Files%20(x86)/McAfee/ePolicy%20Orchestrator/Server/extensions/installed/EPOCore/5.10.0.2428/webapp/WEB-INF/beans.xml: Cannot resolve reference to bean 'epo.core.keystore.services' while setting bean property 'services'; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'epo.core.keystore.services' defined in URL file:/E:/Program%20Files%20(x86)/McAfee/ePolicy%20Orchestrator/Server/extensions/installed/EPOCore/5.10.0.2428/webapp/WEB-INF/beans.xml: Invocation of init method failed; nested exception is com.mcafee.epo.core.EpoValidateException: keystore folder d:\PROGRA~2\McAfee\EPOLIC~1\DB\keystore is not found
The errors below are recorded in theEPO5100-Install-MSI.log file:
Return code: 1
Error Message: Incorrect function.
CustomAction: MerMod_StartCurrentServices
MerModCALog: End executeExternalCommand()
MerModCALog: Calling core.get-status (attempt 45 of 45)
MerModCALog: Start setExtendedEnvironmentString.
MerModCALog: Loading properties into global variables was successful.
Install Directory D:\Appl\McAfee
MerModCALog: a compatible CU repair tool has been detected. Running repair D:\Appl\McAfee
MerModCALog: Start CU Repair
MerModCALog: Install Directory D:\Appl\McAfee
MerModCALog: szCUPropsFile : C:\Users\435731~1\AppData\Local\Temp\2\McAfeeLogs\EPO5100-Troubleshoot\McAfee FS Framework
MerModCALog: szProgramToLaunch : "D:\Appl\McAfee\updates\LatestBuild\ePOUpdater\resources\app\repair-dr.bat"
MerModCALog: Found the db.properties file at the following location: [D:\Appl\McAfee\Server\conf\orion\db.properties]
MerModCALog: Found DB Properties file.
MerModCALog: Read db properties file successfully from : D:\Appl\McAfee\Server\conf\orion\db.properties
MerModCALog: szDatabaseServerName : DATABASESERVERname
MerModCALog: szDatabaseInstanceName :
MerModCALog: szDatabaseName : ePO_XXXXXX
MerModCALog: szDatabasePortNumber : 1433
MerModCALog: szDatabaseUserName : DBUSERNAME
MerModCALog: szDatabaseDomain : DOMAINNAME
MerModCALog:
MerModCALog: Created cuprops.properties at C:\Users\RGC\AppData\Local\Temp\2\McAfeeLogs\EPO5100-Troubleshoot\McAfee FS Framework
MerModCALog: Finished writing CU Repair parameters
MerModCALog: Executing command : "D:\Appl\McAfee\updates\LatestBuild\ePOUpdater\resources\app\repair-dr.bat" "C:\Users\RGC\AppData\Local\Temp\2\McAfeeLogs\EPO5100-Troubleshoot\McAfee FS Framework\cuprops.properties"
MerModCALog: Loading the following DLL for Use: [C:\Users\RGC\AppData\Local\Temp\2\McAfeeLogs\EPO5100-Troubleshoot\McAfee FS Framework\CommonSetup.DLL]
MerModCALog: Setting the current directory to [C:\Users\RGC\AppData\Local\Temp\2\McAfeeLogs\EPO5100-Troubleshoot\McAfee FS Framework].
MerModCALog: String converted successfully to Unicode Escaped format.
MerModCALog: Unloading the following DLL: [C:\Users\RGC\AppData\Local\Temp\2\McAfeeLogs\EPO5100-Troubleshoot\McAfee FS Framework\CommonSetup.DLL]
MerModCALog: Setting the current directory to [D:\Appl\McAfee\installer\core].
MerModCALog: Loading the following DLL for Use: [C:\Users\RGC\AppData\Local\Temp\2\McAfeeLogs\EPO5100-Troubleshoot\McAfee FS Framework\CommonSetup.DLL]
MerModCALog: Setting the current directory to [C:\Users\RGC\AppData\Local\Temp\2\McAfeeLogs\EPO5100-Troubleshoot\McAfee FS Framework].
MerModCALog: String converted successfully to Unicode Escaped format.
MerModCALog: Unloading the following DLL: [C:\Users\RGC\AppData\Local\Temp\2\McAfeeLogs\EPO5100-Troubleshoot\McAfee FS Framework\CommonSetup.DLL]
MerModCALog: Setting the current directory to [D:\Appl\McAfee\installer\core].
MerModCALog: Loading the following DLL for Use: [C:\Users\RGC\AppData\Local\Temp\2\McAfeeLogs\EPO5100-Troubleshoot\McAfee FS Framework\CommonSetup.DLL]
MerModCALog: Setting the current directory to [C:\Users\RGC\AppData\Local\Temp\2\McAfeeLogs\EPO5100-Troubleshoot\McAfee FS Framework].
MerModCALog: Setting the current directory to [D:\Appl\McAfee\installer\core].
MerModCALog: Start executeExternalCommand()
MerModCALog: Launching "D:\Appl\McAfee\updates\LatestBuild\ePOUpdater\resources\app\repair-dr.bat" "C:\Users\RGC\AppData\Local\Temp\2\McAfeeLogs\EPO5100-Troubleshoot\McAfee FS Framework\cuprops.properties" 2>"C:\Users\RGC\AppData\Local\Temp\2\McAfeeLogs\EPO5100-Troubleshoot\McAfee FS Framework\dr-repair.log"
MerModCALog: Launching sc config MCAFEETOMCATSRV5100 obj="LocalSystem"
MerModCALog: End executeExternalCommand()
MerModCALog: END CU Repair
The ePO console page displays dependency errors, as shown below:
ComputerMgmt - Dependent plug-in MessageCenter failed with initialization error
EPOAGENTMETA - Dependent plug-in ProductDeployment failed with initialization error
SoftwareMgmt - Dependent plug-in ComputerMgmt failed with initialization error
ProductDeployment - Dependent plug-in ComputerMgmt failed with initialization error
EPOCore - Error creating bean with name 'EPOCore.command.registration': Invocation of init method failed; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'epo.command.downloadKeys' defined in URL file:/E:/Program%20Files%20(x86)/McAfee/ePolicy%20Orchestrator/Server/extensions/installed/EPOCore/5.10.0.2428/webapp/WEB-INF/beans.xml: Cannot resolve reference to bean 'epo.core.keystore.services' while setting bean property 'services'; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'epo.core.keystore.services' defined in URL file:/E:/Program%20Files%20(x86)/McAfee/ePolicy%20Orchestrator/Server/extensions/installed/EPOCore/5.10.0.2428/webapp/WEB-INF/beans.xml: Invocation of init method failed; nested exception is com.mcafee.epo.core.EpoValidateException: keystore folder d:\PROGRA~2\McAfee\EPOLIC~1\DB\keystore is not found
CommonEvents - Dependent plug-in ComputerMgmt failed with initialization error
InstallHelper - Dependent plug-in EPOCore failed with initialization error
AgentMgmt - Dependent plug-in RepositoryMgmt failed with initialization error
SystemSortAPI - Dependent plug-in AgentMgmt failed with initialization error
UpgradeAssistant - Dependent plug-in ProductDeployment failed with initialization error
epoMigration - Dependent plug-in MessageCenter failed with initialization error
MessageCenter - Dependent plug-in EPOCore failed with initialization error
DataChannel - Dependent plug-in EPOCore failed with initialization error
MVISIONClientMigration - Dependent plug-in PolicyMgmt failed with initialization error
SyslogMgmt - Dependent plug-in EPOCore failed with initialization error
RepositoryMgmt - Dependent plug-in epoLicEnt failed with initialization error
ServerInformation - Dependent plug-in EPOCore failed with initialization error
epoLicEnt - Dependent plug-in EPOCore failed with initialization error
PolicyMgmt - Dependent plug-in MessageCenter failed with initialization error
PostInstallXP - Dependent plug-in epoLicEnt failed with initialization error
SupportCenter - Dependent plug-in EPOCore failed with initialization error
Notifications - Dependent plug-in MessageCenter failed with initialization error
AssetCore - Dependent plug-in ComputerMgmt failed with initialization error
The errors below are recorded in the
ERROR [main] plugin.PluginManager - ERROR RESTORE: =========================================================
ERROR [main] services.EPOKeyStoreServices - Unable to update EPOServerKeys table! keystore folder d:\PROGRA~2\McAfee\EPOLIC~1\DB\keystore is not found
ERROR [main] plugin.PluginManager - Initialization of plugin EPOCore failed.
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'EPOCore.command.registration': Invocation of init method failed; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'epo.command.downloadKeys' defined in URL file:/E:/Program%20Files%20(x86)/McAfee/ePolicy%20Orchestrator/Server/extensions/installed/EPOCore/5.10.0.2428/webapp/WEB-INF/beans.xml: Cannot resolve reference to bean 'epo.core.keystore.services' while setting bean property 'services'; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'epo.core.keystore.services' defined in URL file:/E:/Program%20Files%20(x86)/McAfee/ePolicy%20Orchestrator/Server/extensions/installed/EPOCore/5.10.0.2428/webapp/WEB-INF/beans.xml: Invocation of init method failed; nested exception is com.mcafee.epo.core.EpoValidateException: keystore folder d:\PROGRA~2\McAfee\EPOLIC~1\DB\keystore is not found
The errors below are recorded in the
Error Message: Incorrect function.
CustomAction: MerMod_StartCurrentServices
MerModCALog: End executeExternalCommand()
MerModCALog: Calling core.get-status (attempt 45 of 45)
MerModCALog: Start setExtendedEnvironmentString.
MerModCALog: Loading properties into global variables was successful.
Install Directory D:\Appl\McAfee
MerModCALog: a compatible CU repair tool has been detected. Running repair D:\Appl\McAfee
MerModCALog: Start CU Repair
MerModCALog: Install Directory D:\Appl\McAfee
MerModCALog: szCUPropsFile : C:\Users\435731~1\AppData\Local\Temp\2\McAfeeLogs\EPO5100-Troubleshoot\McAfee FS Framework
MerModCALog: szProgramToLaunch : "D:\Appl\McAfee\updates\LatestBuild\ePOUpdater\resources\app\repair-dr.bat"
MerModCALog: Found the db.properties file at the following location: [D:\Appl\McAfee\Server\conf\orion\db.properties]
MerModCALog: Found DB Properties file.
MerModCALog: Read db properties file successfully from : D:\Appl\McAfee\Server\conf\orion\db.properties
MerModCALog: szDatabaseServerName : DATABASESERVERname
MerModCALog: szDatabaseInstanceName :
MerModCALog: szDatabaseName : ePO_XXXXXX
MerModCALog: szDatabasePortNumber : 1433
MerModCALog: szDatabaseUserName : DBUSERNAME
MerModCALog: szDatabaseDomain : DOMAINNAME
MerModCALog:
MerModCALog: Created cuprops.properties at C:\Users\RGC\AppData\Local\Temp\2\McAfeeLogs\EPO5100-Troubleshoot\McAfee FS Framework
MerModCALog: Finished writing CU Repair parameters
MerModCALog: Executing command : "D:\Appl\McAfee\updates\LatestBuild\ePOUpdater\resources\app\repair-dr.bat" "C:\Users\RGC\AppData\Local\Temp\2\McAfeeLogs\EPO5100-Troubleshoot\McAfee FS Framework\cuprops.properties"
MerModCALog: Loading the following DLL for Use: [C:\Users\RGC\AppData\Local\Temp\2\McAfeeLogs\EPO5100-Troubleshoot\McAfee FS Framework\CommonSetup.DLL]
MerModCALog: Setting the current directory to [C:\Users\RGC\AppData\Local\Temp\2\McAfeeLogs\EPO5100-Troubleshoot\McAfee FS Framework].
MerModCALog: String converted successfully to Unicode Escaped format.
MerModCALog: Unloading the following DLL: [C:\Users\RGC\AppData\Local\Temp\2\McAfeeLogs\EPO5100-Troubleshoot\McAfee FS Framework\CommonSetup.DLL]
MerModCALog: Setting the current directory to [D:\Appl\McAfee\installer\core].
MerModCALog: Loading the following DLL for Use: [C:\Users\RGC\AppData\Local\Temp\2\McAfeeLogs\EPO5100-Troubleshoot\McAfee FS Framework\CommonSetup.DLL]
MerModCALog: Setting the current directory to [C:\Users\RGC\AppData\Local\Temp\2\McAfeeLogs\EPO5100-Troubleshoot\McAfee FS Framework].
MerModCALog: String converted successfully to Unicode Escaped format.
MerModCALog: Unloading the following DLL: [C:\Users\RGC\AppData\Local\Temp\2\McAfeeLogs\EPO5100-Troubleshoot\McAfee FS Framework\CommonSetup.DLL]
MerModCALog: Setting the current directory to [D:\Appl\McAfee\installer\core].
MerModCALog: Loading the following DLL for Use: [C:\Users\RGC\AppData\Local\Temp\2\McAfeeLogs\EPO5100-Troubleshoot\McAfee FS Framework\CommonSetup.DLL]
MerModCALog: Setting the current directory to [C:\Users\RGC\AppData\Local\Temp\2\McAfeeLogs\EPO5100-Troubleshoot\McAfee FS Framework].
MerModCALog: Setting the current directory to [D:\Appl\McAfee\installer\core].
MerModCALog: Start executeExternalCommand()
MerModCALog: Launching "D:\Appl\McAfee\updates\LatestBuild\ePOUpdater\resources\app\repair-dr.bat" "C:\Users\RGC\AppData\Local\Temp\2\McAfeeLogs\EPO5100-Troubleshoot\McAfee FS Framework\cuprops.properties" 2>"C:\Users\RGC\AppData\Local\Temp\2\McAfeeLogs\EPO5100-Troubleshoot\McAfee FS Framework\dr-repair.log"
MerModCALog: Launching sc config MCAFEETOMCATSRV5100 obj="LocalSystem"
MerModCALog: End executeExternalCommand()
MerModCALog: END CU Repair
Cause
The SQL script has an incorrect function. The Orion.log points to the fault in the script.
ERROR RESTORE: com.mcafee.orion.core.ext.ExtensionException: java.sql.SQLException: Incorrect syntax near '1'.
Solution
Technical Support is investigating this issue. As a temporary measure, implement the following workaround.
Workaround
Perform a manual ePO restore. For details, see KB66616 - ePolicy Orchestrator server backup and disaster recovery procedure.
Related Information
Affected Products
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