After a fresh install or upgrade to MA 5.7.4.399, the
masvc.exe process closes unexpectedly.
You see the errors below in the Windows application event log:
| Type |
ERROR |
| Event ID |
7031 |
| Source |
Service Control Manager |
| Category |
Application Error |
| Description |
The McAfee Agent Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service. |
A
Procdump of the
masvc.exe process, captured when the process ends, includes the entries below:
ExceptionCode: c0000005 (Access violation)
STACK_TEXT:
00def584 62a71f35 01b31dc8 00000000 007dfad8 0x0
00def5b8 62a7316b 74c51301 00000000 007dfad8 ma_aac_service!ma_aac_service_create+0x3f5
00def5ec 62a71acf 00813148 62a71e60 00000000 ma_aac_service!ma_aac_service_create+0x162b
00def600 6129967d 0081314c 718f3090 0096c038 ma_aac_service+0x1acf
00def618 612a51a4 717f5230 0096a570 71843b00 ma_io_service!ma_remotelog_service_create+0x134d
00def668 717f5440 0096c090 00000000 0096c090 ma_io_service!ma_io_service_create+0x694
00def690 71911e1e 0096a570 00000000 00def6b0 libuv!uv_run+0x110
00def6a0 7191d536 0081ef90 00000000 00def6c0 ma_msgbus+0x1e1e
00def6b0 7191d59e 00832630 00000000 00def6d4 ma_msgbus!ma_msgbus_get_conf_file+0x1046
00def6c0 612a526a 00832630 00000004 00def6f8 ma_msgbus!ma_msgbus_run+0x1e
00def6d4 01221e97 0096c038 00000000 0025cfa8 ma_io_service!ma_io_service_run+0x4a
00defa64 753b75ae 00000001 0025cfb8 00000000 masvc!ma_buffer_get_raw+0xa47
00defa78 76f4ef5c 0025cfa8 00defac4 772c369b sechost!ScSvcctrlThreadW+0x21
00defa84 772c369b 0025cfa8 77aa82fb 00000000 kernel32!BaseThreadInitThunk+0xe
00defac4 772c366e 753b758d 0025cfa8 00000000 ntdll!__RtlUserThreadStart+0x70
00defadc 00000000 753b758d 0025cfa8 00000000 ntdll!_RtlUserThreadStart+0x1b
NOTES:
