McAfee Agent fails to communicate to an ePO server or remote Agent Handler.
The
masvc_computername.log file records a 503 error message:
masvc(8332.14056) ahclient.Info: connection initiated to site https://EPOSERVER:443/spipe/pkg?AgentGuid={08508f50-87f0-11e9-11b1-480fcf30bbf2}&Source=Agent_3.0.0.
masvc(8332.14056) ahclient.Info: Network library rc = <1008>, Agent handler reports response code <503>.
masvc(7844.4644) curl.Trace: rcv head 26 HTTP/1.1 503 Server busy
The
server_servername.log file in the
DB\Logs folder reveals that the handler was unable to process incoming properties:
I #04412 NAIMSERV Received [FullProps] from COMPUTER:{08508f50-87f0-11e9-11b1-480fcf30bbf2}
I #04412 NAIMSERV Processing agent props for COMPUTER(08508f50-87f0-11e9-11b1-480fcf30bbf2)
E #04412 NAIMSERV servdal.cpp(1959): Failed to load props.xml file
E #04412 NAIMSERV servdal.cpp(2209): Modify agent props failed!
I #04412 NAIMSERV Processed [FullProps] from COMPUTER:{08508f50-87f0-11e9-11b1-480fcf30bbf2} in 0ms
E #04412 NAIMSERV AgentServerCommHandler.cpp(656): Failed to process agent request
The
server_ePOServerName.log file might log a more identifiable error message in one of the following scenarios:
The error message is as follows:
Error: An invalid character was found in text content.
MSINFO32 shows that the
System Model name is corrupted:
MSINFO32 information
OS Name Microsoft Windows Server 2016 Standard
Version 10.0.14393 Build 14393
Other OS Description: Not Available
OS Manufacturer Microsoft Corporation
System Name NGL-HV-032
System Manufacturer HP
System Model ¬Qh
System Type x64-based PC
System SKU WV54MP0367
Processor Intel(R) Xeon(R) CPU E5620 @ 2.40GHz, 2400 Mhz, 4 Core(s), 8 Logical Processor(s)
Processor Intel(R) Xeon(R) CPU E5620 @ 2.40GHz, 2400 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date HP O20, 7/1/2013
SMBIOS Version 2.7
