Screenshots in an HTML analysis report aren't visible when viewed on the primary node

Technical Articles ID: KB90509
Last Modified: 2022-10-06 08:57:18 Etc/GMT

Environment

Advanced Threat Defense (ATD)
Intelligent Sandbox (IS)

Problem

The manager of the Primary node of your ATD/IS cluster allows you to view the Analysis Status and reports of a remote node in the same cluster. When you open the HTML analysis report after a sample is scanned on a remote node in the same cluster, the screenshots in the HTML report aren't displayed. Instead, you see broken links.

Cause

ATD/IS creates the Analysis report with the needed screenshots. The hyperlink for the screenshot is generated as a local reference. For example,<img src="/results/2018-04-17/698/10663.jpg">, which works when the web server serves both HTML and image files.

The ATD/IS Manager of the primary node fetches the HTML report from the remote node and presents it to you. The web server on the primary node receives the original HTML report from the remote node and displays it without change. It doesn't update the link to the screenshot files to point toward the remote node.
For example, the link <img src="https://192.168.10.10/results/2018-04-17/698/10663.jpg points to a local node <img src="/results/2018-04-17/698/10663.jpg">.

Solution

This behavior is based on the limitation of product design. It's expected behavior according to the way ATD/IS generates analysis reports and shares across cluster nodes.

You have several alternative options to view the analysis report with screenshots in a cluster setup:

Obtain the PDF report from the ATD/IS Manager of the primary node.
Obtain the HTML report from the ATD/IS Manager of the node that scanned the sample. Don't use the ATD/IS Manager of the primary node; use the individual ATD/IS node's manager instead.
Obtain the Complete Results .zip file from the ATD/IS Manager of either the primary node or the node that scanned the sample. Then, open the Complete Results .zip file and extract either the HTML reports with the screenshot files or the PDF report.

Affected Products

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Knowledge Center

Screenshots in an HTML analysis report aren't visible when viewed on the primary node

Environment

Problem

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

Screenshots in an HTML analysis report aren't visible when viewed on the primary node

Environment

Problem

Cause

Solution

Affected Products

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