Cannot find this file. Verify the path and filename are correct

Technical Articles ID: KB86048
Last Modified: 2022-09-13 20:30:46 Etc/GMT

Environment

File and Removable Media Protection (FRP) 5.x

Microsoft Outlook

For FRP supported environments, see KB81149 - Supported platforms for File and Removable Media Protection.

Problem

The following error is displays after you click Attach File and insert in Outlook:

Cannot find this file. Verify the path and filename are correct

You also observe the following symptoms:

When you drag and drop a file into an Outlook email, the file attaches. But, the file gets decrypted.
When you copy and paste, the encrypted file is attached as a non-FRP file with extension .txt.

This issue happens only when Outlook.exe is set as a blocked process.

Solution

The Product Engineering team has investigated this issue. Under the conditions outlined in the Problem field, the Blocked Processes feature can't be supported.

Using the above methods, there are always going to be situations where it can't work. It can also potentially cause corruption of the file when attached to the Outlook email.

The correct way to send encrypted files is using the right-click Explorer context menu to create an email with an encrypted file attached as an .SBA file.

The Email Integration option specifies the Windows Explorer context menu options available to a user on the client system. The Enable sending of encrypted email attachments option enables managed system users to send encrypted email attachments to recipients in the form of SBA files. The default value is disabled.

Affected Products

Languages:

This article is available in the following languages:

Knowledge Center

Cannot find this file. Verify the path and filename are correct

Environment

Problem

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

Cannot find this file. Verify the path and filename are correct

Environment

Problem

Solution

Affected Products

Languages:

Choose your region

Title

Title