McAfee Agent Monitor actions are unavailable after manually restarting McAfee Agent 5.x services

Technical Articles ID: KB85762
Last Modified: 2021-06-14 16:28:26 Etc/GMT

Environment

McAfee Agent (MA) 5.x

Problem

One or more of the following McAfee Agent Monitor actions are unavailable after you manually restarting MA 5.x services:

Collect and Send Props
Send Events
Check New Policies
Enforce Policies

The above options are grayed out, showing they are disabled.

Cause

The issue can occur when the McAfee Agent Backwards Compatibility service, is started before the McAfee Agent Service is started.

Solution

After you manually start McAfee Agent 5.x Service, do not start the McAfee Agent Backwards Compatibility Service.

This service is set to 'Manual Start', and must never be started manually. This service is called by the McAfee Agent Service, and started when needed.

When the McAfee Agent Backwards Compatibility Service is set to Automatic Start, it must be changed to Manual Start.

If a Group Policy Object (GPO) is defined to set this service to 'Automatic Start', it must be deleted, or changed to set the service to 'Manual Start'.

Affected Products

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Knowledge Center

McAfee Agent Monitor actions are unavailable after manually restarting McAfee Agent 5.x services

Environment

Problem

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

McAfee Agent Monitor actions are unavailable after manually restarting McAfee Agent 5.x services

Environment

Problem

Cause

Solution

Affected Products

Languages:

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Title

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