IMPORTANT: This solution requires an upgrade of ACC to a version listed below. After the upgrade is completed, a configuration change must be made to make sure that proper operation is maintained. You can make this configuration change through the Standalone or ePolicy Orchestrator (ePO) Managed methods, also listed below.
- Upgrade to one of the following ACC versions:
- 6.1.3.419 or later
- 6.2.0.458 or later
- 7.0.0.666 or later
- 8.0.0.651 or later
- After the upgrade, change the configuration:
- Standalone:
- Recover the Solidifier command-line interface.
- Run the commands below:
If 8.2.1.114 or earlier: sadmin config set SrvThreadBypassConfig=1
If 8.2.143 or later: sadmin config set RemoteFileModificationBypassConfig=1
- ePO managed:
- Create a run command client task with the argument:
If 8.2.1.114 or earlier: sadmin config set SrvThreadBypassConfig=1
If 8.2.143 or later: sadmin config set RemoteFileModificationBypassConfig=1
- Push the task to one or more clients.
NOTE: The feature
SrvThreadBypassConfig=1 resolves a deadlock thread issue with ACC and Windows Oplock (Opportunistic Locks). Enabling this feature configures ACC to bypass thread checks. Bypassing these thread checks prevents this type of deadlock from occurring and doesn't result in any loss of ACC product functionality.
NOTE: In 8.2.1.114 and later, the following two configurations replace
SrvTheadBypassConfig:
- RemoteFileModificationBypassConfig - This config has the same function as SrvTheadBypassConfig. By default, it only bypasses non-binary file modifications/access, avoiding checksum mismatches if a binary is modified remotely.
- RemoteBinaryModificationBypassConfig - Turning on this config, if the previous one is also enabled, bypasses binaries to modified/accessed remotely.
