Installer\epo\build.xml:107: C: \PROGRA~2\McAfee\EPOLIC~1\apache_backup doesn't exist

Technical Articles ID: KB84919
Last Modified: 2023-07-10 10:50:31 Etc/GMT

Environment

ePolicy Orchestrator (ePO) 5.x

Problem

A new installation of ePO fails with an error in the following logs.

The epo-rollback.log contains the following error:

downgrade-file-subs:
[delete] Deleting directory C:\PROGRA~2\McAfee\EPOLIC~1\Apache2

BUILD FAILED
C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Installer\epo\build.xml:107: C:

\PROGRA~2\McAfee\EPOLIC~1\apache_backup does not exist.
Total time: 2 seconds

The EPOST.ERR log contains the following error:

Error encountered while running command:ext.install
Extension=file:///C:/PROGRA~2/McAfee/EPOLIC~1/INSTAL~1/ePO/EXTENS~2/epoST.zip
java.io.IOException: Error 0 : com.mcafee.orion.core.cmd.ErrorCodeCommandException: No such command:
epo.command.postInstallSQLConfig

The EPO510-Error.ini file contains the following error:

ErrorLog]
ErrorString=FAILURE: In LaunchApplication while trying to run the following program:
ActionName=Prod_InstallEpoCore
Task=Checking in epoST
"C:\Users\H11010~1.MCA\AppData\Local\Temp\McAfeeLogs\EPO510-Troubleshoot\OutputFiles\epoST.bat"
Return code: 1

Cause

The 8.3 naming convention isn't enabled on the server.

Solution

CAUTION: This article contains information about opening or modifying the registry.

The following information is intended for System Administrators. Registry modifications are irreversible and could cause system failure if done incorrectly.
Before proceeding, Technical Support strongly recommends that you back up your registry and understand the restore process. For more information, see the Microsoft Windows registry information for advanced users article.
Do not run a REG file that is not confirmed to be a genuine registry import file.

The 8.3 naming convention must be enabled on the server when extended characters exist in the installation paths.

NOTE: Installation to a path that fails before the 8.3 naming was enabled continues to fail to that same path. Point the installation to a new directory path because 8.3 naming support is added to that path by default when enabled.

To enable the 8.3 naming convention:

Click Start, Run, type regedit, and click OK.
Navigate to and select the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem
In the right pane, right-click NtfsDisable8dot3NameCreation, and select Properties.
Modify the Value data from 1 to 0.

NOTE: On Windows Server 2008 the default value is 2, and you have to change it to 0.
Restart the computer.
Install ePO to a new directory.

Affected Products

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Installer\epo\build.xml:107: C: \PROGRA~2\McAfee\EPOLIC~1\apache_backup doesn't exist

Environment

Problem

Cause

Solution

Affected Products

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Installer\epo\build.xml:107: C: \PROGRA~2\McAfee\EPOLIC~1\apache_backup doesn't exist

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Solution

Affected Products

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