ePO reports failures when pushing DLP Policy, Classifications to Skyhigh

Technical Articles ID: KB96500
Last Modified: 2023-04-27 05:16:52 Etc/GMT

Environment

Data Loss Prevention (DLP) Endpoint - all supported versions

For supported environments, see KB68147 - Supported platforms for Data Loss Prevention Endpoint.

Problem

Recent fixes and enhancements in Skyhigh Cloud have enhanced the verification process applied when a new DLP policy/classification file is received from
ePolicy Orchestrator (ePO). In some circumstances, this process can cause the push from ePO to fail.

Cause

The failure is generally caused by either of the following:

Classifications being in use in Skyhigh CASB or Web DLP Policy and not present in the content being pushed from ePO
By EDM training data referenced by ePO classifications not being present in the Skyhigh CASB enhanced EDM fingerprint list

Solution

Verify that all classifications present in cloud policies are present in ePO.

Classifications are identified by an internal ID and not by name. So, identifying the policies that require amending and disabling can be difficult. The ePO Orion.log file shows some information regarding the failure, which in these cases shows "409 Conflict."

Trellix Support can access internal logs to determine the precise cause of failures.

For more details, contact Technical Support.

To contact Technical Support, go to the Create a Service Request page and log on to the ServicePortal.

If you are a registered user, type your User ID and Password, and then click Log In.
If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.

Affected Products

Languages:

This article is available in the following languages:

Knowledge Center

ePO reports failures when pushing DLP Policy, Classifications to Skyhigh

Environment

Problem

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

ePO reports failures when pushing DLP Policy, Classifications to Skyhigh

Environment

Problem

Cause

Solution

Affected Products

Languages:

Choose your region

Title

Title