Installation of ePO 5.10 Cumulative Update (CU) 15 fails.
You see the following message during installation:
Installing
You see the following recorded in the
ePOUpdater.yyyy.mm.dd.hr.min.logs file (
C:\Programdata\McAfee\ePolicy Orchestrator\ePOUpdaterLogs):
2023-01-18T04:49:33.315Z - info: Starting_App verison 2.0.0.1291
2023-01-18T04:49:33.334Z - info: Loading UI...
2023-01-18T04:49:33.352Z - info: Loading UI completed
2023-01-18T04:49:33.352Z - info: Detecting ePolicy Orchestrator installation...
2023-01-18T04:49:33.352Z - info: Setting MFS registry to store values
2023-01-18T04:49:33.382Z - info: Detecting ePolicy Orchestrator installation completed
2023-01-18T04:49:33.382Z - info: Loading update settings...
2023-01-18T04:49:33.388Z - info: Loading update settings completed
2023-01-18T04:49:33.388Z - info: Starting app completed
2023-01-18T04:49:33.787Z - info: ITEM: ImagePath REG_EXPAND_SZ C:\PROGRA~2\McAfee\EPOLIC~1\Server\bin\tomcat9.exe //RS//MCAFEETOMCATSRV5100
2023-01-18T04:49:33.787Z - info: ITEM: DisplayName REG_SZ Trellix ePolicy Orchestrator 5.10.0 Application Server
2023-01-18T04:49:33.787Z - info: ITEM: Description REG_SZ Trellix ePolicy Orchestrator 5.10.0 Application Server services.
2023-01-18T04:49:33.797Z - info: ITEM: JvmMs REG_DWORD 0x100
2023-01-18T04:49:33.797Z - info: ITEM: JvmMx REG_DWORD 0x17ff
2023-01-18T04:49:33.803Z - info: Validating Trellix Foundation Services...
2023-01-18T04:54:10.620Z - error: Connection error in poolConnectionError: Failed to connect to RGCePO:1433 in 15000ms
2023-01-18T04:54:10.620Z - error: Failed to get connection..ConnectionError: Failed to connect to RGCePO:1433 in 15000ms
2023-01-18T04:54:10.620Z - info: Update EPOServerInfo failed
2023-01-18T04:54:10.620Z - error: Failed to get connection..ConnectionError: Failed to connect to RGCePO:1433 in 15000ms
2023-01-18T04:54:10.620Z - error: Failed to get connection..ConnectionError: Failed to connect to RGCePO:1433 in 15000ms
2023-01-18T04:54:10.621Z - error: Failed to get connection..ConnectionError: Failed to connect to RGCePO:1433 in 15000ms
2023-01-18T04:54:10.621Z - info: Failed to execute batch sql scripts for snapshot
2023-01-18T04:54:10.621Z - error: Failed to get connection..ConnectionError: Failed to connect to RGCePO:1433 in 15000ms
2023-01-18T04:54:10.621Z - info: Adding entry failed for extension : MVISIONClientMigration and version : 5.10.0.1103
2023-01-18T04:54:10.621Z - error: Failed to get connection..ConnectionError: Failed to connect to RGCePO:1433in 15000ms
2023-01-18T04:54:10.621Z - info: Adding entry failed for extension : SupportCenter and version : 5.10.0.434
2023-01-18T04:54:10.648Z - info: Successfully got connection
2023-01-18T04:54:10.680Z - info: Query execution was successful
