Error when upgrading to version 11.6.2 if a DAS is present

Technical Articles ID: KB96343
Last Modified: 2023-02-23 10:37:58 Etc/GMT

Environment

SIEM Enterprise Security Manager (ESM) 11.x
SIEM Enterprise Log Manager (ELM) 11.x

Summary

This article summarizes an issue that can occur in the ESM and ELM environments after upgrading to version 11.6.2.

Problem

When upgrading an SIEM appliance to version 11.6.2 and if it has an attached Direct Attached Storage (DAS), you'll encounter the following error:

drivesetupconf update error: das1 is missingDrivetest: Failed to run successfully: das1 is missing, stopping. Upgrade aborted - see /var/log/drivesetup.log for details

This error will stop the upgrade process with no further negative effects.

Solution

All SIEM appliances must be on the same version. If you have an SIEM appliance with an attached DAS, don't upgrade it to version 11.6.2. SIEM appliances without an attached DAS aren't affected by this issue, so it's important to check your entire environment before deciding to upgrade.

If your environment has no SIEM appliances with an attached DAS and you need to upgrade to version 11.6.2, contact Trellix Support for the upgrade files.

NOTE: If you've partially upgraded to version 11.6.2 and are being affected by this issue, contact Trellix Support for assistance.

Affected Products

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Knowledge Center

Error when upgrading to version 11.6.2 if a DAS is present

Environment

Summary

Problem

Solution

Affected Products

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Knowledge Center

Error when upgrading to version 11.6.2 if a DAS is present

Environment

Summary

Problem

Solution

Affected Products

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