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Pre-upgrade checklist for ePO Cumulative Update

Technical Articles ID: KB96338
Last Modified: 2023-04-25 05:34:16 Etc/GMT

Environment

ePolicy Orchestrator (ePO) 5.10.x
Cumulative Update (CU)

Summary

The following is a checklist for known issues of the CU failure.

IMPORTANT: You must follow each step in this document exactly as it appears to reduce the chance of the CU failure.

Contents
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Getting Started - Important Knowledge Base articles to see before you start your CU upgrade

See the supported upgrade paths for ePO
For a list of supported upgrade paths, see KB96141 - Supported Upgrade Paths for on-Premises ePO 5.10 Service Pack 1.
See the supported platforms for ePO
For information, see KB51569 - Supported platforms for ePolicy Orchestrator.
See the product or update release notes for new features
For more information, see this list of ePO release notes.
See the product or update known issues article for ePO
To understand both general known issues and upgrade-related known issues, see KB90382 - ePolicy Orchestrator 5.10.x Known Issues.
Back up your ePO server
For information, see KB66616 - ePolicy Orchestrator server backup and disaster recovery procedure. Follow the steps in the "Backing up the ePO server" section.

ePO CU checklist

The chart below contains a list of causes for ePO 5.10 Update failure. Before performing CU, you must carry out the following checks and take the appropriate action.

CU Check Name	Article
Agent Handler Service	KB96397
Auto Close	KB91469
Collation name	KB96323
SQL jobs	KB96339
Windows Updates	KB91473
SQL server reboot pending	KB95813
Active user and hostname for SIEM configured with ePO database	KB96398

Affected Products

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Knowledge Center

Pre-upgrade checklist for ePO Cumulative Update

Environment

Summary

Affected Products

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Knowledge Center

Pre-upgrade checklist for ePO Cumulative Update

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Affected Products

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