Manager login fails for non-administrator accounts, after you upgrade to Intelligent Sandbox 5.2
Last Modified: 1/19/2023
Affected Products
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Manager login fails for non-administrator accounts, after you upgrade to Intelligent Sandbox 5.2
Technical Articles ID:
KB96277
Last Modified: 1/19/2023 Environment
Trellix Intelligent Sandbox (TIS) 5.2
Problem
You can't log in to the Manager using your custom account, after you upgrade to TIS 5.2.
System Change
You upgraded to version 5.2.
Cause
TIS 5.2 requires you to accept the EULA using the built-in admin account for the first time. Until you accept the EULA, you can't login with your custom account.
Solution
The behaviour is as per product design. After upgrading to version 5.2, log in to the Manager using the built-in admin account, and accept the EULA. Then, you'll be able to login with your custom accounts. Affected ProductsLanguages:This article is available in the following languages: |
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