The
AMCore update tasks aren't successful. When running any client task to update content, the log states that the product is running the latest content and exits.
The
masvc log in debug mode reports entries as follows:
masvc(7128.3232) Updater.Debug: Script progress muecProgressEvent "3" Message "Extracting PkgCatalog.z."
masvc(7128.3232) Updater.Debug: Script progress muecProgressEvent "3" Message "Verifying amcore.mcs."
masvc(7128.3232) Updater.Debug: Script progress muecProgressEvent "3" Message "Downloading PkgCatalog.z."
masvc(7128.3232) Updater.Debug: Script progress muecProgressEvent "3" Message "Verifying PkgCatalog.z."
masvc(7128.3232) Updater.Debug: Script progress muecProgressEvent "3" Message "Extracting PkgCatalog.z."
masvc(7128.3232) Updater.Debug: Script progress muecProgressEvent "3" Message "Loading update configuration from: PkgCatalog.xml"
masvc(7128.3232) Updater.Debug: Script progress muecProgressEvent "3" Message "Product(s) running the latest AMCore."
A comparison with the
mcscript log during the same time frame shows the following entries:
Running "C:\Program Files\Common Files\McAfee\Engine\AMCoreUpdater\amupdate.exe" /LPCPUID=AMCORE__2000:7560_3838307616:0001
Running "C:\Program Files\Common Files\McAfee\Engine\AMCoreUpdater\amupdate.exe" /LPCPUID=AMCORE__2000:7560_3838307616:0001
UpdatePlugin Initializing update plugin: AMCORE__2000:7560_3838307616:0001
downloader Sending update info to ma.client.updater.handler.AMCORE__2000:7560_3838307616:0001
downloader Failed to send update info to server ma.client.updater.handler.AMCORE__2000:7560_3838307616:0001
UpdatePlugin Error trace:
Thread [Main thread]->
SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
ScrptExe [Executing section ScriptMain]->
ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
ScrptExe [SetProductInfo]->
UpdatePlugin LPCException occurred in MfeUpdatePluginWrapper::setProductInfo()
ScrptExe Failed to set the product information. Setting SetMcShieldClientdll to FALSE
ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
ScrptExe [Executing section DeinitPlugin]->
ScrptExe [DeinitSignalApp]->
ScrptExe Could not deinitialize the process with id - AMCORE__2000:7560_3838307616:0001 as no such process exists
The
macompatsvc log tracks LPC communication and reports entries as follows:
macompatsvc(6860.6832) LpcConnMgr.Debug: Creating lpc channel for software id AMCORE__2000:7560_3838307616:0001
macompatsvc(6860.6832) LpcConnMgr.Debug: lpc channel created successfully
macompatsvc(6860.6832) LpcConnMgr.Debug: Initiating reverse connect on channel
macompatsvc(6860.6832) LpcConnMgr.Debug: Using magic number 889239751 for reverse connect
macompatsvc(6860.6832) LpcConnMgr.Debug: setting up reverse connect message for message queue
macompatsvc(6860.6832) LpcConnMgr.Debug: Posting connect message for message queue
macompatsvc(6860.6832) MsgQueue.Info: Posting message to message queue
macompatsvc(6860.6832) MsgQueue.Debug: Getting mutex for 896586460 109549027 2088252486
macompatsvc(6860.6832) MsgQueue.Error: Failed to find synchronization object for 896586460
macompatsvc(6860.6832) LpcConnMgr.Info: Unable to communicate with point product
macompatsvc(6860.6832) MEProtocol.Error: Third-party connect failed