Point Product build version displays an incorrect value in ePolicy Orchestrator
Last Modified: 2023-02-23 18:52:38 Etc/GMT
Affected Products
Languages:
This article is available in the following languages:
Trellix CEO, Bryan Palma, explains the critical need for security that’s always learning.
As per Gartner, "XDR is an emerging technology that can offer improved threat prevention, detection and response."
Trellix announced the establishment of the Trellix Advanced Research Center to advance global threat intelligence.
Trellix Advanced Research Center analyzes threat data on ransomware, nation-states, sectors, vectors, LotL, MITRE ATT&CK techniques, and emails.
As of May 14, 2024, Knowledge Base (KB) articles will only be published and updated in our new Trellix Thrive Knowledge space.
Log in to the Thrive Portal using your OKTA credentials and start searching the new space. Legacy KB IDs are indexed and you will be able to find them easily just by typing the legacy KB ID.
Point Product build version displays an incorrect value in ePolicy Orchestrator
Technical Articles ID:
KB95755
Last Modified: 2023-02-23 18:52:38 Etc/GMT Environment
Trellix Agent (TA) 5.7.7 McAfee Agent (MA) 5.7.6 and earlier ePolicy Orchestrator (ePO) 5.10.x NOTE: McAfee Agent was rebranded to Trellix Agent in version 5.7.7. Problem
A decimal is added incorrectly, or is missing in version numbers. This issue is observed when version numbers are combined in Point Product property data. NOTE: In rare circumstances, Point Product build versions show blank data. When you upgrade to MA 5.7.6 or upgrade from MA 5.7.6 with a version number issue to TA 5.7.7, the product property values display as below: For example:
Cause
Point Product property data uploaded to ePO is incorrect.
Solution
This issue is resolved in Trellix Agent 5.7.7, which is available from either the ePO Software Manager or the Product Downloads site. NOTE: You need a valid Grant Number to access the update. TA 5.7.7 doesn't affect or refresh the data already sent to and stored in the ePO server. Installation or upgrade of TA 5.7.7 helps avoid the reoccurrence of the incorrect properties issue. Once the TA 5.7.7 is installed, a wakeup call with the option "Force complete policy and task update" is required to refresh the values in ePO to show the correct product build number. Affected ProductsLanguages:This article is available in the following languages: |
|