Intelligent Sandbox 5.x Known Issues

Environment

Trellix Intelligent Sandbox (IS) 5.x

Summary

Recent updates to this article

Date	Update
November 7, 2023	Added version 5.2.4 release information.
May 16, 2023	Added version 5.2.2 release information.

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Product release information

Version	General Availability	Release Notes
5.2.4	November 7, 2023	Release Notes
5.2.2	May 16, 2023	Release Notes
5.2	November 15, 2022	Release Notes
5.0	June 14, 2022	Release Notes

Critical known issues

Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, go to the Product Downloads site.

There are currently no critical known issues.

Reference Number	Found in Version	Fixed in Version	Related Article	Issue Description
	5.2			Issue: You reprovision ePO (IS Configuration, ePO Login/DXL). But you cannot fetch the AR status from the AR server, and you cannot display the AR response in Analysis Summary. Cause: In IS 5.2, the Trellix Agent is updated to 5.7.7 version. This updated agent regenerates the GUID after reprovisioning (disable and enable) of ePO in IS Configuration. The new GUID is not reflected in ePO immediately after reprovisioning. Solution: After reprovisioning, the GUID must be updated in the DXL broker. The ePO administrator must manually run the Manage DXL Brokers Server task: Open Server Tasks. In Quick Find, search using: DXL. Select Manage DXL Brokers, and then click Run.
ATD-11232	5.0.0		KB95810	Issue: You cannot assign a cluster IP address to a freshly installed TIS 5.0. Solution: See the related article.

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Non-critical known issues

There are currently no non-critical known issues.

Reference Number	Found in Version	Fixed in Version	Related Article	Issue Description
	5.x		KB96519	Issue: Automatic browser update for Google Chrome isn't completely disabled for multiple Operating Systems. Solution: See the related article.
ATD-11525	5.0.0	5.2	KB96104	Issue: The Analyst role group does not grant viewing ayalysis results of other users. After you upgrade to IS 5.0, users who are not a member of the System Administrator group can't view file analysis results of other users. Solution: See the related article.
TSNS-13977	5.0.0		KB95929	Issue: The VM Builder Tool, which is shipped with IS 5.0.0, shows the following error when executed against ESXi 7.0 and fails to create VM: Test SSH Connection Failed to ESXi Server. Please check for ESXi Version 6.0.0 or 6.5.0 Solution: See the related article.

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Related Information

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NOTE: Any future product functionality or releases mentioned in the Knowledge Base are intended to outline our general product direction and should not be relied on, either as a commitment, or when making a purchasing decision.

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Intelligent Sandbox 5.x Known Issues

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Knowledge Center

Intelligent Sandbox 5.x Known Issues

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