McAfee Agent 5.7.6 lists OS Type as Unknown OS for some Windows Servers

Technical Articles ID: KB95568
Last Modified: 2023-02-23 18:50:39 Etc/GMT

Environment

McAfee Agent (MA) 5.7.6

NOTE: McAfee Agent was rebranded to Trellix Agent in version 5.7.7.

Problem

After a clean installation or upgrade to MA 5.7.6, you see the OS Type column in ePolicy Orchestrator display the following:

Unknown OS

Cause

A product defect prevents the property collection.

Solution

This issue is resolved in Trellix Agent 5.7.7, which is available from either the ePO Software Manager or the Product Downloads site.

NOTE: You need a valid Grant Number to access the update.

To contact Technical Support, go to the Create a Service Request page and log on to the ServicePortal.

If you are a registered user, type your User ID and Password, and then click Log In.
If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.

Affected Products

Languages:

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Knowledge Center

McAfee Agent 5.7.6 lists OS Type as Unknown OS for some Windows Servers

Environment

Problem

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

McAfee Agent 5.7.6 lists OS Type as Unknown OS for some Windows Servers

Environment

Problem

Cause

Solution

Affected Products

Languages:

Choose your region

Title

Title