Endpoint Security on-demand scan results list all files as "Not Scanned" when no AMCore (version 0.5) is present

Technical Articles ID: KB95562
Last Modified: 2022-04-27 02:14:51 Etc/GMT

Environment

Endpoint Security (ENS) Threat Prevention 10.x

Problem

An on-demand scan (ODS) task runs successfully. But, the ODS result statistics list all files as "Not Scanned" when no AMCore (version 0.5) is present.

System Change

ENS was recently installed.

Cause

ENS installs without AMCore content. The AMCore version listed at installation is "0.5." An update task is invoked after a successful installation that downloads and applies the latest available content. If the update task is interrupted or fails before applying AMCore content, all files show as "Not Scanned" in subsequent ODS task results.

Solution

Apply the latest AMCore content, or if applicable, investigate why the McAfee Agent Update task is failing. For offline systems, the V3 Virus Definition Update executable listed on the Security Updates page contains AMCore content that you can download, copy to the system, and execute locally.

Related Information

See the FAQ "Why is EICAR not being detected? Why is my content version 0.5?" in KB86704 - FAQs for Endpoint Security.

Affected Products

Languages:

This article is available in the following languages:

Knowledge Center

Endpoint Security on-demand scan results list all files as "Not Scanned" when no AMCore (version 0.5) is present

Environment

Problem

System Change

Cause

Solution

Related Information

Affected Products

Languages:

Title

Title

Knowledge Center

Endpoint Security on-demand scan results list all files as "Not Scanned" when no AMCore (version 0.5) is present

Environment

Problem

System Change

Cause

Solution

Related Information

Affected Products

Languages:

Choose your region

Title

Title