ServicePortal FAQs
Technical Articles ID:
KB95341
Last Modified: 2023-07-19 15:38:52 Etc/GMT
Last Modified: 2023-07-19 15:38:52 Etc/GMT
Affected Products
Languages:
This article is available in the following languages:
Trellix CEO, Bryan Palma, explains the critical need for security that’s always learning.
As per Gartner, "XDR is an emerging technology that can offer improved threat prevention, detection and response."
Trellix announced the establishment of the Trellix Advanced Research Center to advance global threat intelligence.
Trellix Advanced Research Center analyzes threat data on ransomware, nation-states, sectors, vectors, LotL, MITRE ATT&CK techniques, and emails.
ServicePortal FAQs
Technical Articles ID:
KB95341
Last Modified: 2023-07-19 15:38:52 Etc/GMT Summary
The following is a list of frequently asked questions about using the ServicePortal and creating Service Requests. How do I register on the ServicePortal? Use the following steps to register on the ServicePortal. NOTE: After you register on the ServicePortal, you’ll have access to information and support that isn’t available to the general public.
What are the ServicePortal password requirements? A password must be at least eight characters and include at least three of the following:
Can I register without a grant number? No. A grant number is needed to register on the ServicePortal. How do I find my grant number? If you are registering and don’t know your grant number, contact Customer Service for assistance. How do I download updates? After you log in, click Downloads, Product Updates. Where is the "Security Threats" link? Security Threats is now Threat Center, which is located under Threats. What are the prerequisites for submitting a Service Request? To submit a Service Request, you must be a Trellix customer with a service entitlement. You must also be registered on the ServicePortal using a valid grant number. How do I create a Service Request? If you can't find a resolution to your problem using the ServicePortal, you can create a Service Request. Before you create a Service Request, verify the following:
How do I view my Service Requests? After you log in, click # Open Service Requests, or click Check my Open Service Requests to view all requests. How do I view updates to my open Service Requests? If a technician updates your Service Request with possible solutions, you can review the update on the ServicePortal.
How do I check all Service Requests for my company? If you’re authorized to view Service Requests submitted by other registered users in your company:
How do I add attachments to a Service Request? To attach a file to your Service Request:
How do I reply to email sent from my technician via ServicePortal? When you reply to an email sent from your technician via ServicePortal, there’s a character limit of 150 characters. If you have additional information that can't be conveyed in 150 characters, update the Service Request online. To update a Service Request online, see "How do I update a Service Request" below. NOTE: Don’t send attachments to the ServicePortal email address. They will be discarded and will not be attached to the Service Request. To add an attachment to a Service Request, see "How do I add attachments to a Service Request?". How do I update a Service Request? To update your Service Request:
Affected ProductsLanguages:This article is available in the following languages: |
|