A comunicação com os URLs do MVISION ePO pode falhar se as condições abaixo se aplicarem:
- Um proxy está presente no ambiente.
- O agente foi atualizado para MA 5.7.4.
Os erros a seguir são registrados no
masvc<computer_name>.log arquivo:
masvc(16860.18248) network.Notice: URL(https://ah-usw003.mvision.mcafee.com:443/spipe/pkg?AgentGuid={XXXXXX}&Source=Agent_3.0.0&TenantId=xxxxx) request failed with curl error <7>, response code <0>, http connect code 0
[Stack Trace START]
[curl text 25 Closing connection 47664 ]
[curl text 79 Failed to connect to ah-usw003.mvision.mcafee.com port 443: Connection refused ]
[curl text 59 connect to 52.10.35.37 port 443 failed: Connection refused ]
[curl text 16 TCP_NODELAY set ]
[curl text 24 Trying 52.10.35.37... ]
[curl text 58 connect to 54.69.12.9 port 443 failed: Connection refused ]
masvc(4304.5104) network.Notice: URL(https://ah-usw001.mvision.mcafee.com:443/spipe/pkg?AgentGuid={XXXXXX}&Source=Agent_3.0.0&TenantId=xxxxx) request failed with curl error <28> , response code <0>, http connect code 0
[Stack Trace START]
[curl text 25 Closing connection 11112 ]
[curl text 76 Operation timed out after 30015 milliseconds with 0 out of 0 bytes received ]
[curl text 45 TLSv1.2 (OUT), TLS handshake, Finished (20): ]
Os erros abaixo são registrados na
masvc log arquivo, que se referem à obtenção das configurações de proxy:
masvc(107420.106572) proxy_detect.Debug:WinHttpGetProxyForUrl API Call failed, error code: 12005
masvc(107420.106572) proxy_detect.Debug: auto detect proxy end
masvc(107420.106572) proxy_detect.Debug: WinHttpGetIEProxyConfigForCurrentUser end
masvc(107420.106572) proxy_detect.Debug: getLoggedOnUsersIESettings end
masvc(107420.106572) proxy_detect.Debug: getLoggedOnUsersIESettings failed, try with default settings
masvc(4556.5660) proxy_detect.Debug: WinHttpGetProxyForUrl API Call failed, error code: 12180
masvc(4556.5660) proxy_detect.Debug: auto detect proxy end
masvc(4556.5660) proxy_detect.Debug: WinHttpGetIEProxyConfigForCurrentUser end
masvc(4556.5660) proxy_detect.Debug: getLoggedOnUsersIESettings end
masvc(4556.5660) proxy_detect.Debug: getLoggedOnUsersIESettings failed, try with default settings
masvc(107420.106572) proxy_detect.Debug: WinHttpGetProxyForUrl API Call failed, error code: 12167
masvc(107420.106572) proxy_detect.Debug: auto detect proxy end
masvc(107420.106572) proxy_detect.Debug: WinHttpGetIEProxyConfigForCurrentUser end
masvc(107420.106572) proxy_detect.Debug: getLoggedOnUsersIESettings end
masvc(107420.106572) proxy_detect.Debug: getLoggedOnUsersIESettings failed, try with default settings
Observação: uma reinicialização do sistema pode resolver temporariamente a falha da conexão.
