Request failed with curl error <7> or <28> (when MVISION agents connect through a proxy)
Last Modified: 2022-01-13 20:50:46 Etc/GMT
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Request failed with curl error <7> or <28> (when MVISION agents connect through a proxy)
Technical Articles ID:
KB95030
Last Modified: 2022-01-13 20:50:46 Etc/GMT Environment
McAfee Agent (MA) 5.7.0-5.7.5, 5.6.x MVISION ePolicy Orchestrator (MVISION ePO) Problem
Communication to the MVISION ePO URLs might fail if the conditions below apply:
[Stack Trace START] [curl text 25 Closing connection 47664 ] [curl text 79 Failed to connect to ah-usw003.mvision.mcafee.com port 443: Connection refused ] [curl text 59 connect to 52.10.35.37 port 443 failed: Connection refused ] [curl text 16 TCP_NODELAY set ] [curl text 24 Trying 52.10.35.37... ] [curl text 58 connect to 54.69.12.9 port 443 failed: Connection refused ] masvc(4304.5104) network.Notice: URL(https://ah-usw001.mvision.mcafee.com:443/spipe/pkg?AgentGuid={XXXXXX}&Source=Agent_3.0.0&TenantId=xxxxx) request failed with curl error <28> , response code <0>, http connect code 0 [Stack Trace START] [curl text 25 Closing connection 11112 ] [curl text 76 Operation timed out after 30015 milliseconds with 0 out of 0 bytes received ] [curl text 45 TLSv1.2 (OUT), TLS handshake, Finished (20): ] The errors below are recorded in the masvc(107420.106572) proxy_detect.Debug: auto detect proxy end masvc(107420.106572) proxy_detect.Debug: WinHttpGetIEProxyConfigForCurrentUser end masvc(107420.106572) proxy_detect.Debug: getLoggedOnUsersIESettings end masvc(107420.106572) proxy_detect.Debug: getLoggedOnUsersIESettings failed, try with default settings masvc(4556.5660) proxy_detect.Debug: WinHttpGetProxyForUrl API Call failed, error code: 12180 masvc(4556.5660) proxy_detect.Debug: auto detect proxy end masvc(4556.5660) proxy_detect.Debug: WinHttpGetIEProxyConfigForCurrentUser end masvc(4556.5660) proxy_detect.Debug: getLoggedOnUsersIESettings end masvc(4556.5660) proxy_detect.Debug: getLoggedOnUsersIESettings failed, try with default settings masvc(107420.106572) proxy_detect.Debug: WinHttpGetProxyForUrl API Call failed, error code: 12167 masvc(107420.106572) proxy_detect.Debug: auto detect proxy end masvc(107420.106572) proxy_detect.Debug: WinHttpGetIEProxyConfigForCurrentUser end masvc(107420.106572) proxy_detect.Debug: getLoggedOnUsersIESettings end masvc(107420.106572) proxy_detect.Debug: getLoggedOnUsersIESettings failed, try with default settings NOTE: A system restart might temporarily resolve the connection failure. Solution
This issue is resolved in McAfee Agent 5.7.5, which is available from the ePO Software Manager or the Product Downloads site. To view other known and resolved issues, see KB93773 - McAfee Agent 5.7.x Known Issues. NOTE: You need a valid Grant Number to access the update. Workaround
Add the proxy to the local computer:
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