[AVError] Error in AntivirusFilter (streaming content issues and multiple errors in log files)
Last Modified: 2023-12-13 11:44:04 Etc/GMT
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[AVError] Error in AntivirusFilter (streaming content issues and multiple errors in log files)
Technical Articles ID:
KB95010
Last Modified: 2023-12-13 11:44:04 Etc/GMT Environment
Skyhigh Web Gateway (SWG)
Problem
You experience issues with streaming content. You also see multiple examples of the following errors in the [AV] [AVError] Error in AntivirusFilter: 'error during stream scanning: too large chunk (XXXXXXXX bytes)'. Cause
Your policy is misconfigured and breaks streaming:
Solution 1
For Open the The only option is to wait for an SWG update that contains an improved version of the stream scanner. Solution 2
For View the SWG policy for rules that operate on the file body, for example, These conditions require the file body, so the whole file must be downloaded to process this rule, which breaks streaming. Either:
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