System Advisor stops working after upgrade to 11.5.0 and can prevent the 11.5.1 upgrade pre-checks from running
Last Modified: 2023-04-13 18:51:41 Etc/GMT
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System Advisor stops working after upgrade to 11.5.0 and can prevent the 11.5.1 upgrade pre-checks from running
Technical Articles ID:
KB94953
Last Modified: 2023-04-13 18:51:41 Etc/GMT Environment
SIEM Enterprise Security Manager (ESM) 11.5.x
Problem
After you upgrade to SIEM 11.5.0, the System Advisor tool stops functioning. This tool checks for general health problems and performs pre-upgrade checks in the ESM. NOTE: This issue prevents the 11.5.1 pre-upgrade checks from running properly and can prevent an upgrade until you perform a workaround. Cause
Incorrect permissions on several operating system files used by the tool.
SolutionTechnical Support is investigating this issue. As a temporary measure, implement the following workaround.
Workaround
Technical Support can work around this issue by modifying files from the command line. Contact Technical Support and mention this KB article. To contact Technical Support, go to the Create a Service Request page and log on to the ServicePortal.
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