Data collection for troubleshooting McAfee Agent high memory use
Last Modified: 2023-04-12 21:19:22 Etc/GMT
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Data collection for troubleshooting McAfee Agent high memory use
Technical Articles ID:
KB94197
Last Modified: 2023-04-12 21:19:22 Etc/GMT Environment
McAfee Agent (MA) 5.x Microsoft Windows supported operating systems For environment information, see KB51573 - Supported platforms for McAfee Agent 5.x. Summary
Background details The Problem
A McAfee Agent process might cause system performance degradation. McAfee Agent process examples:
Solution
IMPORTANT: The UST flag is needed to analyze the call stacks for user pointer of busy bytes in the heap. The flag is needed to troubleshoot high memory issues relating to a MA process. Step 1 - Download and install Debugging Tools for Windows 10 (WinDbg):
Step 2 - Capture a UST enabled memory dump, using the
IMPORTANT: The following files are required for Technical Support:
Affected ProductsLanguages:This article is available in the following languages: |
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