Loading...

My Account

Log In

Urgent Announcement

After May 14, 2024, log in to the Thrive Portal for the latest Knowledge Base articles

OK

Open Close

As of May 14, 2024, Knowledge Base (KB) articles will only be published and updated in our new Trellix Thrive Knowledge space.

Log in to the Thrive Portal using your OKTA credentials and start searching the new space. Legacy KB IDs are indexed and you will be able to find them easily just by typing the legacy KB ID.

Knowledge Center

Log in to the Thrive Portal for Trellix & Skyhigh Security product support

End of Life for Skyhigh Web Gateway 4500-D appliances

Technical Articles ID: KB93920
Last Modified: 2023-12-12 12:56:07 Etc/GMT

Environment

Skyhigh Web Gateway (SWG) 4500-D appliances

Summary

We announce the End of Life (EOL) for SWG 4500-D appliances.

EOL or End of Support: December 31, 2025
End of Sale: January 11, 2021

After the EOL date, we'll no longer provide technical support for the product appliance.

We strongly recommend that customers upgrade to the WG4500-E model on Hardware Refresh.
For SWG supported environment information, see KB84154 - Supported platforms, environments, and operating systems for Skyhigh Web Gateway.

For End of Life (EOL) information, see Product End of Life Information.
For EOL policy details, see the Corporate Products EOL policy.

Definitions:

EOL period—The time frame that runs from the day we announce product discontinuation, until the last date that we formally support the product. In general, after the EOL period is announced, no enhancements are made.
EOL date—The last day that the product is supported, according to the terms of our standard support offering.

Affected Products

Languages:

This article is available in the following languages: