Obtain the thumb print that ePO is passing, and reconfigure the NSX Manager:
- Enable debug logging. For details, see KB52369 - How to enable debug logging in ePolicy Orchestrator.
- Search for the failure, and confirm that the NSX Manager is already registered with a different ePO Server.
- Save the correct thumb print details.
Implement the correction:
Option 1 - Use the
vSphere Flash client:
-
Log on to the
vSphere Flash client as an administrator.
-
Navigate to Networking and Security, Service Definitions, Service Managers.
-
Click Move Service Manager.
-
Click Edit.
-
Input the new thumb print.
-
Click OK.
Option 2 - Use the VMware NSX Manager:
-
Connect to the VMware NSX Manager via the
GET method. For example, use the
Postman Rest client.
-
Using the
GET method, obtain the
MOVE Service Manager ID. For example:
https://NSXIP/api/2.0/si/servicemanagers.
-
Obtain the thumbprint from the NSX UI error recorded in the
Orion.log. The thumbprint is recorded in the log when debug logging is enabled.
-
Using the
PUT method, update the ePO thumb print in the MOVE Service Manager obtained above.
-
Using the
REST client, select the
PUT option, go to the BODY tab. Then, select the option for
RAW and XML (application/XML).
-
Click Send.
-
Option 3 - Use the VMware NSX Manager:
- Connect to the VMware NSX Manager via the GET method. For example, use the Postman REST client.
- Using the GET method, obtain the MOVE Service Manager ID.
For example: https://NSX_IP_Address/api/2.0/si/servicemanagers.
Postman REST client user interface example
NOTE: The command below provides a list of all Service Managers that are separated by double quotes (" ").
Output:
A list of Service Managers is shown. In this example, we will reference 'servicemanager-4'.
- Using the GET command, ensure that you can access the Service Manager 'servicemanager-4'. For example: https://NSX_IP_Address/api/2.0/si/servicemanager/servicemanager-4.
Postman REST client user interface example
Example output:
<objectId>servicemanager-4objectId>
ServiceManager
UUD-REMOVED-PURPOSELY
REMOVED-PURPOSELY
0
ServiceManager
McAfee Move Service manager
McAfee Move Anti Virus service manager
false
0
false
CERTIFICATE-THUMBPRINT-REMOVED-PURPOSELY
EPO-URL-REMOVED-PURPOSELY
IN_SERVICE
true
false
service-6
Service
UUD-REMOVED-PURPOSELY
REMOVED-PURPOSELY
2
Service
McAfee MOVE AV
McAfee MOVE offload AV scanner service
false
0
false
- After you validate the correct service manager, use the 'Delete' method in Postman to remove the service manager. If the service manager is deleted successfully, the message "destroy" is returned.
