An unexpected error occurred (creation of non-Windows agent package fails)
Last Modified: 2023-10-11 10:12:37 Etc/GMT
Affected Products
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An unexpected error occurred (creation of non-Windows agent package fails)
Technical Articles ID:
KB93568
Last Modified: 2023-10-11 10:12:37 Etc/GMT Environment
Endpoint Security (ENS) Threat Prevention 10.x ePolicy Orchestrator (ePO) 5.x Problem
Creation of a downloadable agent installation package for non-Windows agents fails. An example of an agent installation package is Trellix Agent for Linux. When you try to create the agent package in the ePO console at System Tree, New System, The <time and date> ERROR [http-nio-8443-exec-24] servlet.ControllerServlet - Exception thrown by ActionBean: com.mcafee.orion.core.cmd*.CommandException: Missing output file *FrameworkInstalldeb.zip in path e:\PROGRA~1\McAfee\EPOLIC~1\Server\cache\b26cdb78-b86a-4522-943f-a40a2a549074 The System Change
The Compressed archive files option to scan inside archives is enabled in the ENS Threat Prevention on-access scan (OAS) settings.
Cause
This issue occurs due to the timing involved when you create the package on the ePO server and the OAS inspection of the created archive with the scan inside archive bit set.
Solution
On the ePO server, disable archive scanning. Disable the option Compressed archive files for the Standard Profile using one of the following methods:
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