产品更新失败且 Apache 服务变为无响应
技术文章 ID:
KB93489
上次修改时间: 2022-03-18 20:37:42 Etc/GMT
上次修改时间: 2022-03-18 20:37:42 Etc/GMT
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本文内容源于英文。如果英文内容与其翻译内容之间存在差异,应始终以英文内容为准。本文部分内容是使用 Microsoft 的机器翻译技术进行翻译的。
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产品更新失败且 Apache 服务变为无响应
技术文章 ID:
KB93489
上次修改时间: 2022-03-18 20:37:42 Etc/GMT 环境
McAfee ePolicy Orchestrator (ePO) 5.10.x, 5.9.x
问题
ePolicy Orchestrator 服务器 (Apache) 服务变为无响应。 系统正在与 ePO 通信,但执行产品更新时发现以下错误: The Framework Service 10/1/2020 11:18:27 PM Info Unable to find a valid repository. E #03240 MOD_EPOREPO mod_eporepo.cpp(301): 初始化过程中服务器发生错误,无法为请求提供服务。 URI=/Software/SiteStat.xml?hash={ed4ab672-e5c7-11ea-0b87-9fe05c00f8e2} I #00328 MOD_EPOREPO Received request, uri=/Software/SiteStat.xml, remoteIP=10.1.1.6 E #00328 MOD_EPOREPO mod_eporepo.cpp(301): 初始化过程中服务器发生错误,无法为请求提供服务。 URI=/Software/SiteStat.xml?hash={ed3d1882-e5c7-11ea-35c3-2fe1fd0088e3} I #00328 MOD_EPOREPO Received request, uri=/Software/SiteStat.xml, remoteIP=10.1.1.7 E #00328 MOD_EPOREPO mod_eporepo.cpp(301): 初始化过程中服务器发生错误,无法为请求提供服务。 URI=/Software/SiteStat.xml?hash={ed3d1882-e5c7-11ea-35c3-2fe1fd0088e3}v I #04764 MOD_EPOREPO Received request, uri=/Software/SiteStat.xml, remoteIP=10.1.1.8 E #04764 MOD_EPOREPO mod_eporepo.cpp(301): 初始化过程中服务器发生错误,无法为请求提供服务。 URI=/Software/SiteStat.xml?hash={ed5de936-e5c7-11ea-3b82-e7deb50040e1} I #00328 MOD_EPOREPO Received request, uri=/Software/SiteStat.xml, remoteIP=10.1.1.8 Windows Application Event 日志记录以下详细信息:
[mpm_winnt:notice] [pid 3740:tid 440] AH00364: Child: All worker threads have exited. [core:warn] [pid 3704:tid 452] AH00098: pid file D:/McAfee/ePolicy Orchestrator/Apache2/Logs/httpd.pid overwritten -- Unclean shutdown of previous Apache run? [ssl:warn] [pid 3704:tid 452] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache] [mpm_winnt:notice] [pid 3704:tid 452] AH00455: Apache/2.4.28 (Win32) OpenSSL/1.0.2l configured -- resuming normal operations [mpm_winnt:notice] [pid 3704:tid 452] AH00456: Server built: Oct 6 2017 12:14:17 [core:notice] [pid 3704:tid 452] AH00094: Command line: 'D:\\McAfee\\ePolicy Orchestrator\\Apache2\\bin\\Apache.exe -d D:/McAfee/ePolicy Orchestrator/Apache2 -d D:\\McAfee\\ePolicy Orchestrator\\Apache2 -f D:\\McAfee\\ePolicy Orchestrator\\Apache2\\conf\\httpd.conf' [mpm_winnt:notice] [pid 3704:tid 452] AH00418: Parent: Created child process 3720 [ssl:warn] [pid 3720:tid 332] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache] [mpm_winnt:notice] [pid 3720:tid 332] AH00354: Child: Starting 250 worker threads. [mpm_winnt:notice] [pid 3704:tid 452] AH00422: Parent: Received shutdown signal -- Shutting down the server. [core:warn] [pid 4012:tid 488] AH00098: pid file D:/McAfee/ePolicy Orchestrator/Apache2/Logs/httpd.pid overwritten -- Unclean shutdown of previous Apache run? [ssl:warn] [pid 4012:tid 488] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache] [mpm_winnt:notice] [pid 4012:tid 488] AH00455: Apache/2.4.28 (Win32) OpenSSL/1.0.2l configured -- resuming normal operations [mpm_winnt:notice] [pid 4012:tid 488] AH00456: Server built: Oct 6 2017 12:14:17 [core:notice] [pid 4012:tid 488] AH00094: Command line: 'D:\\McAfee\\ePolicy Orchestrator\\Apache2\\bin\\Apache.exe -d D:/McAfee/ePolicy Orchestrator/Apache2 -d D:\\McAfee\\ePolicy Orchestrator\\Apache2 -f D:\\McAfee\\ePolicy Orchestrator\\Apache2\\conf\\httpd.conf' [mpm_winnt:notice] [pid 4012:tid 488] AH00418: Parent: Created child process 4092 [ssl:warn] [pid 4092:tid 344] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache] [mpm_winnt:notice] [pid 4092:tid 344] AH00354: Child: Starting 250 worker threads. [authz_core:error] [pid 4092:tid 3136] [client 10.1.1.5:61064] AH01630: client denied by server configuration: D:/McAfee/ePolicy Orchestrator/DB/www/evidence$ [authz_core:error] [pid 4092:tid 3136] [client 10.1.1.6:61064] AH01630: client denied by server configuration: D:/McAfee/ePolicy Orchestrator/DB/www/evidence$ [authz_core:error] [pid 4092:tid 3136] [client 10.1.1.7:61064] AH01630: client denied by server configuration: D:/McAfee/ePolicy Orchestrator/DB/www/evidence$ [authz_core:error] [pid 4092:tid 3136] [client 10.1.1.7:61064] AH01630: client denied by server configuration: D:/McAfee/ePolicy Orchestrator/DB/www/evidence$ [mpm_winnt:error] [pid 4092:tid 6012] AH00326: Server ran out of threads to serve requests. 考虑提高 ThreadsPerChild 设置 [authz_core:error] [pid 4092:tid 2916] [client 10.1.1.8:59644] AH01630: client denied by server configuration: D:/McAfee/ePolicy Orchestrator/DB/www/evidence$ 原因
如果域用户配置的密码有误,则会出现该问题。 以下任一 Data Loss Prevention (DLP) 策略设置中可能输入错误的密码:
解决方案通过正确的密码详细信息配置域用户帐户。 必须在DLP 设置、和下一个DLP Windows 客户端配置政策.
执行以下配置:
解决方法
要暂时解决 Apache 服务问题,需要:
相关信息
另请参阅 DLP 相关问题:
免责声明本文内容源于英文。如果英文内容与其翻译内容之间存在差异,应始终以英文内容为准。本文部分内容是使用 Microsoft 的机器翻译技术进行翻译的。
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