Il servizio server ePolicy Orchestrator (Apache) non risponde.
I sistemi comunicano con ePO, ma durante l'esecuzione dell'aggiornamento del prodotto vengono osservati i seguenti errori:
Il
Agent_Monitor.log registra i seguenti errori:
Framework Service 10/1/2020 11:18:27 PM Info Update process failed.
Framework Service 10/1/2020 11:18:27 PM Info Unable to find a valid repository.
Il
Server_<host_name>.log file registra i seguenti errori:
I #03240 MOD_EPORePO Received request, uri=/Software/SiteStat.xml, remoteIP=10.1.1.5
E #03240 MOD_EPORePO mod_eporepo.cpp(301): Server had an error during initialization, cannot serve request. URI=/Software/SiteStat.xml?hash={ed4ab672-e5c7-11ea-0b87-9fe05c00f8e2}
I #00328 MOD_EPORePO Received request, uri=/Software/SiteStat.xml, remoteIP=10.1.1.6
E #00328 MOD_EPORePO mod_eporepo.cpp(301): Server had an error during initialization, cannot serve request. URI=/Software/SiteStat.xml?hash={ed3d1882-e5c7-11ea-35c3-2fe1fd0088e3}
I #00328 MOD_EPORePO Received request, uri=/Software/SiteStat.xml, remoteIP=10.1.1.7
E #00328 MOD_EPORePO mod_eporepo.cpp(301): Server had an error during initialization, cannot serve request. URI=/Software/SiteStat.xml?hash={ed3d1882-e5c7-11ea-35c3-2fe1fd0088e3}v I #04764 MOD_EPORePO Received request, uri=/Software/SiteStat.xml, remoteIP=10.1.1.8
E #04764 MOD_EPORePO mod_eporepo.cpp(301): Server had an error during initialization, cannot serve request. URI=/Software/SiteStat.xml?hash={ed5de936-e5c7-11ea-3b82-e7deb50040e1}
I #00328 MOD_EPORePO Received request, uri=/Software/SiteStat.xml, remoteIP=10.1.1.8
Registro eventi di Windows applicazioni registra i seguenti dettagli:
| Source |
Segnalazione errori Windows |
| Category |
None |
| Tipo |
Note informative |
| ID evento |
1001 |
| Descrizione |
Fault bucket . type 0 Event Name: ServiceHang Response: Not available Cab Id: 0
Problem signature:
P1: MCAFEEAPACHESRV
P2: Apache.exe" -k runservice
P3: 0.0.0.0, P4: 10 P5: 0 P6: 1 P7: 2 P8: 3 P9: 4 P10: 5
Attached files:6 These files may be available here: 7
Analysis symbol: 8 Rechecking for solution: 9
rapporto Id: 00 rapporto Status: 01 Hashed bucket: 02 |
Il
errorlog.XXXX-XX-XX.log (<ePO installed folder>\Apache2\Logs) registra il seguente errore:
[mpm_winnt:notice] [pid 2112:tid 460] AH00422: Parent: Received shutdown signal -- Shutting down the server.
[mpm_winnt:notice] [pid 3740:tid 440] AH00364: Child: All worker threads have exited.
[core:warn] [pid 3704:tid 452] AH00098: pid file D:/McAfee/ePolicy Orchestrator/Apache2/Logs/httpd.pid overwritten -- Unclean shutdown of previous Apache run?
[ssl:warn] [pid 3704:tid 452] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache]
[mpm_winnt:notice] [pid 3704:tid 452] AH00455: Apache/2.4.28 (Win32) OpenSSL/1.0.2l configured -- resuming normal operations
[mpm_winnt:notice] [pid 3704:tid 452] AH00456: Server built: Oct 6 2017 12:14:17
[core:notice] [pid 3704:tid 452] AH00094: Command line: 'D:\\McAfee\\ePolicy Orchestrator\\Apache2\\bin\\Apache.exe -d D:/McAfee/ePolicy Orchestrator/Apache2 -d D:\\McAfee\\ePolicy Orchestrator\\Apache2 -f D:\\McAfee\\ePolicy Orchestrator\\Apache2\\conf\\httpd.conf'
[mpm_winnt:notice] [pid 3704:tid 452] AH00418: Parent: Created child process 3720
[ssl:warn] [pid 3720:tid 332] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache]
[mpm_winnt:notice] [pid 3720:tid 332] AH00354: Child: Starting 250 worker threads.
[mpm_winnt:notice] [pid 3704:tid 452] AH00422: Parent: Received shutdown signal -- Shutting down the server.
[core:warn] [pid 4012:tid 488] AH00098: pid file D:/McAfee/ePolicy Orchestrator/Apache2/Logs/httpd.pid overwritten -- Unclean shutdown of previous Apache run?
[ssl:warn] [pid 4012:tid 488] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache]
[mpm_winnt:notice] [pid 4012:tid 488] AH00455: Apache/2.4.28 (Win32) OpenSSL/1.0.2l configured -- resuming normal operations
[mpm_winnt:notice] [pid 4012:tid 488] AH00456: Server built: Oct 6 2017 12:14:17
[core:notice] [pid 4012:tid 488] AH00094: Command line: 'D:\\McAfee\\ePolicy Orchestrator\\Apache2\\bin\\Apache.exe -d D:/McAfee/ePolicy Orchestrator/Apache2 -d D:\\McAfee\\ePolicy Orchestrator\\Apache2 -f D:\\McAfee\\ePolicy Orchestrator\\Apache2\\conf\\httpd.conf'
[mpm_winnt:notice] [pid 4012:tid 488] AH00418: Parent: Created child process 4092
[ssl:warn] [pid 4092:tid 344] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache]
[mpm_winnt:notice] [pid 4092:tid 344] AH00354: Child: Starting 250 worker threads. [authz_core:error] [pid 4092:tid 3136] [client 10.1.1.5:61064] AH01630: client denied by server configuration: D:/McAfee/ePolicy Orchestrator/DB/www/evidence$
[authz_core:error] [pid 4092:tid 3136] [client 10.1.1.6:61064] AH01630: client denied by server configuration: D:/McAfee/ePolicy Orchestrator/DB/www/evidence$
[authz_core:error] [pid 4092:tid 3136] [client 10.1.1.7:61064] AH01630: client denied by server configuration: D:/McAfee/ePolicy Orchestrator/DB/www/evidence$
[authz_core:error] [pid 4092:tid 3136] [client 10.1.1.7:61064] AH01630: client denied by server configuration: D:/McAfee/ePolicy Orchestrator/DB/www/evidence$
[mpm_winnt:error] [pid 4092:tid 6012] AH00326: Server ran out of threads to serve requests. Consider raising the ThreadsPerChild setting
[authz_core:error] [pid 4092:tid 2916] [client 10.1.1.8:59644] AH01630: client denied by server configuration: D:/McAfee/ePolicy Orchestrator/DB/www/evidence$
