Le service du serveur ePolicy Orchestrator (Apache) cesse de répondre.
Les systèmes communiquent avec ePO, mais lors de l’exécution de la mise à jour de produit, les erreurs suivantes sont observées :
Le
Agent_Monitor.log enregistre les erreurs suivantes :
Framework Service 10/1/2020 11:18:27 PM Info Update process failed.
Framework Service 10/1/2020 11:18:27 PM Info Unable to find a valid repository.
Le
Server_<host_name>.log fichier enregistre les erreurs suivantes :
I #03240 MOD_EPOREPO Received request, uri=/Software/SiteStat.xml, remoteIP=10.1.1.5
E #03240 MOD_EPOREPO mod_eporepo.cpp(301): Server had an error during initialization, cannot serve request. URI=/Software/SiteStat.xml?hash={ed4ab672-e5c7-11ea-0b87-9fe05c00f8e2}
I #00328 MOD_EPOREPO Received request, uri=/Software/SiteStat.xml, remoteIP=10.1.1.6
E #00328 MOD_EPOREPO mod_eporepo.cpp(301): Server had an error during initialization, cannot serve request. URI=/Software/SiteStat.xml?hash={ed3d1882-e5c7-11ea-35c3-2fe1fd0088e3}
I #00328 MOD_EPOREPO Received request, uri=/Software/SiteStat.xml, remoteIP=10.1.1.7
E #00328 MOD_EPOREPO mod_eporepo.cpp(301): Server had an error during initialization, cannot serve request. URI=/Software/SiteStat.xml?hash={ed3d1882-e5c7-11ea-35c3-2fe1fd0088e3}v I #04764 MOD_EPOREPO Received request, uri=/Software/SiteStat.xml, remoteIP=10.1.1.8
E #04764 MOD_EPOREPO mod_eporepo.cpp(301): Server had an error during initialization, cannot serve request. URI=/Software/SiteStat.xml?hash={ed5de936-e5c7-11ea-3b82-e7deb50040e1}
I #00328 MOD_EPOREPO Received request, uri=/Software/SiteStat.xml, remoteIP=10.1.1.8
Windows Journal des événements d’application enregistre les détails suivants :
| Source |
Génération de rapports d’erreurs Windows |
| Catégorie |
Aucun(e) |
| Type |
Informations |
| ID d'événement |
1001 |
| Description du problème |
Fault bucket . type 0 Event Name: ServiceHang Response: Not available Cab Id: 0
Problem signature:
P1: MCAFEEAPACHESRV
P2: Apache.exe" -k runservice
P3: 0.0.0.0, P4: 10 P5: 0 P6: 1 P7: 2 P8: 3 P9: 4 P10: 5
Attached files:6 These files may be available here: 7
Analysis symbol: 8 Rechecking for solution: 9
Report Id: 00 Report Status: 01 Hashed bucket: 02 |
L
errorlog.XXXX-XX-XX.log (<ePO installed folder>\Apache2\Logs) 'enregistre l’erreur suivante :
[mpm_winnt:notice] [pid 2112:tid 460] AH00422: Parent: Received shutdown signal -- Shutting down the server.
[mpm_winnt:notice] [pid 3740:tid 440] AH00364: Child: All worker threads have exited.
[core:warn] [pid 3704:tid 452] AH00098: pid file D:/McAfee/ePolicy Orchestrator/Apache2/Logs/httpd.pid overwritten -- Unclean shutdown of previous Apache run?
[ssl:warn] [pid 3704:tid 452] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache]
[mpm_winnt:notice] [pid 3704:tid 452] AH00455: Apache/2.4.28 (Win32) OpenSSL/1.0.2l configured -- resuming normal operations
[mpm_winnt:notice] [pid 3704:tid 452] AH00456: Server built: Oct 6 2017 12:14:17
[core:notice] [pid 3704:tid 452] AH00094: Command line: 'D:\\McAfee\\ePolicy Orchestrator\\Apache2\\bin\\Apache.exe -d D:/McAfee/ePolicy Orchestrator/Apache2 -d D:\\McAfee\\ePolicy Orchestrator\\Apache2 -f D:\\McAfee\\ePolicy Orchestrator\\Apache2\\conf\\httpd.conf'
[mpm_winnt:notice] [pid 3704:tid 452] AH00418: Parent: Created child process 3720
[ssl:warn] [pid 3720:tid 332] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache]
[mpm_winnt:notice] [pid 3720:tid 332] AH00354: Child: Starting 250 worker threads.
[mpm_winnt:notice] [pid 3704:tid 452] AH00422: Parent: Received shutdown signal -- Shutting down the server.
[core:warn] [pid 4012:tid 488] AH00098: pid file D:/McAfee/ePolicy Orchestrator/Apache2/Logs/httpd.pid overwritten -- Unclean shutdown of previous Apache run?
[ssl:warn] [pid 4012:tid 488] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache]
[mpm_winnt:notice] [pid 4012:tid 488] AH00455: Apache/2.4.28 (Win32) OpenSSL/1.0.2l configured -- resuming normal operations
[mpm_winnt:notice] [pid 4012:tid 488] AH00456: Server built: Oct 6 2017 12:14:17
[core:notice] [pid 4012:tid 488] AH00094: Command line: 'D:\\McAfee\\ePolicy Orchestrator\\Apache2\\bin\\Apache.exe -d D:/McAfee/ePolicy Orchestrator/Apache2 -d D:\\McAfee\\ePolicy Orchestrator\\Apache2 -f D:\\McAfee\\ePolicy Orchestrator\\Apache2\\conf\\httpd.conf'
[mpm_winnt:notice] [pid 4012:tid 488] AH00418: Parent: Created child process 4092
[ssl:warn] [pid 4092:tid 344] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache]
[mpm_winnt:notice] [pid 4092:tid 344] AH00354: Child: Starting 250 worker threads. [authz_core:error] [pid 4092:tid 3136] [client 10.1.1.5:61064] AH01630: client denied by server configuration: D:/McAfee/ePolicy Orchestrator/DB/www/evidence$
[authz_core:error] [pid 4092:tid 3136] [client 10.1.1.6:61064] AH01630: client denied by server configuration: D:/McAfee/ePolicy Orchestrator/DB/www/evidence$
[authz_core:error] [pid 4092:tid 3136] [client 10.1.1.7:61064] AH01630: client denied by server configuration: D:/McAfee/ePolicy Orchestrator/DB/www/evidence$
[authz_core:error] [pid 4092:tid 3136] [client 10.1.1.7:61064] AH01630: client denied by server configuration: D:/McAfee/ePolicy Orchestrator/DB/www/evidence$
[mpm_winnt:error] [pid 4092:tid 6012] AH00326: Server ran out of threads to serve requests. Consider raising the ThreadsPerChild setting
[authz_core:error] [pid 4092:tid 2916] [client 10.1.1.8:59644] AH01630: client denied by server configuration: D:/McAfee/ePolicy Orchestrator/DB/www/evidence$
