When a Bluetooth file transfer is blocked, Bluetooth headphones are inoperable
Last Modified: 2023-08-14 05:15:00 Etc/GMT
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When a Bluetooth file transfer is blocked, Bluetooth headphones are inoperable
Technical Articles ID:
KB93459
Last Modified: 2023-08-14 05:15:00 Etc/GMT Environment
Data Loss Prevention Endpoint (DLP Endpoint) - all supported versions Endpoint Security (ENS) - all supported versions For supported environments, see KB68147 - Supported platforms for Data Loss Prevention Endpoint. Problem
When you perform the steps listed in the "Windows 10 version 1809 to Current" section in KB91976 - How to block file transfers via Bluetooth, file transfers over Bluetooth are blocked. Also, Bluetooth headphones become inoperable.
Cause
From Windows 10 version 1809, the Bluetooth RFCOMM driver is responsible for the file transfer through Bluetooth. This driver is also responsible for the function of Bluetooth headphones. According to KB91976 - How to block file transfers via Bluetooth, this solution of blocking the Bluetooth RFCOMM driver makes any Bluetooth headphones inoperable. This behavior is considered normal because it uses the RFCOMM protocol.
Solution
If you want to block only the File Transfer over Bluetooth for Windows 10 version 1809 and later, create an Application File Access Protection Rule in DLP or Access Protection Rule in ENS. You can create the rule instead of following the steps under the "Windows 10 version 1809 to Current" section in KB91976 - How to block file transfers via Bluetooth. To create the Application File Access Protection Rule in DLP, perform the steps below:
NOTES:
If this solution or workaround does not resolve your issue, log on to the ServicePortal and create a Service Request. Include this article number in the Problem Description field.
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