An unexpected error occurred (Active Response 2.4.3.357 is incompatible with ePO 5.10 Update 9)

Technical Articles ID: KB93404
Last Modified: 2023-05-24 05:04:40 Etc/GMT

Environment

Active Response 2.4.3.357
ePolicy Orchestrator (ePO) 5.10 Update 9

Problem

You upgrade to ePO 5.10 Update 9 while running the Active Response 2.4.3.357 or earlier extension. When you access any of the Active Response links in ePO, you see the following error:

an unexpected error occurred

Cause

Active Response 2.4.3.357 and earlier contain okhttpclient 3.13.X, which isn't compatible with JRE 1.8.0.251.

Solution

NOTE: Any future product functionality or releases mentioned in the Knowledge Base are intended to outline our general product direction and should not be relied on, either as a commitment, or when making a purchasing decision.

A fix for this issue is currently being worked on.

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IMPORTANT: There are no plans to fix this issue in version 2.3.x.

Workaround

You can roll back the update through the updater tool. The rollback returns you to the previous update. Steps to roll back are in the Update Release Notes.

Affected Products

Languages:

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Knowledge Center

An unexpected error occurred (Active Response 2.4.3.357 is incompatible with ePO 5.10 Update 9)

Environment

Problem

Cause

Solution

Workaround

Affected Products

Languages:

Title

Title

Knowledge Center

An unexpected error occurred (Active Response 2.4.3.357 is incompatible with ePO 5.10 Update 9)

Environment

Problem

Cause

Solution

Workaround

Affected Products

Languages:

Choose your region

Title

Title