Can't open user default database
Last Modified: 2023-08-07 07:19:57 Etc/GMT
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Can't open user default database
Technical Articles ID:
KB93119
Last Modified: 2023-08-07 07:19:57 Etc/GMT Environment
ePolicy Orchestrator (ePO) 5.10.x, 5.9.x
Problem
An ePO install or upgrade fails and rolls back. The "C:\PROGRA~2\McAfee\EPOLIC~1\Installer\Core\install.bat" Return code: 1 Error Message: Incorrect function. CustomAction: MerMod_RunOrionANTInstaller The BUILD FAILED C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Installer\core\build.xml:1268: The following error occurred while executing this line: C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Installer\core\build.xml:1719: com.mcafee.orion.core.db.base.DatabaseConnectivityException: Failed to get a connection: Cannot open user default database. Login failed.. Navigate to /core/config and verify database connection settings NOTE: File locations are as follows:
Cause
The default database for the account used to access SQL is either not defined or not accessible. ePO doesn't need to use the default database for anything. But, the install process tries to open it to test connectivity.
SolutionMake sure that the default database for the account used to access SQL is correct and accessible:
Affected ProductsLanguages:This article is available in the following languages: |
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