Trellix Insights Known Issues
Technical Articles ID:
KB93109
Last Modified: 2023-07-12 08:35:59 Etc/GMT
Summary
Recent updates to this article
Date |
Update |
July 12, 2023 |
Release notes update. |
March 6, 2023 |
Update of release notes and removal of AE-7586 and AE-7580. |
This article contains important information about known issues of high or medium rating that are outstanding with this product release. This article will be updated if new issues are identified post-release, or if additional information becomes available. To read the Release Notes, see:
Version |
General Availability (GA) |
Release Notes |
May 2023 |
May 8, 2023 |
Trellix Insights Release Notes |
April 2023 |
April 18, 2023 |
March 2023 |
March 14, 2023 |
February 2023 |
February 13, 2023 |
January 2023 |
January 10, 2023 |
December 2022 |
December 13, 2022 |
November 2022 |
November 8, 2022 |
August 2022 |
August 9, 2022 |
July 2022 |
July 6, 2022 |
June 2022 |
June 6, 2022 |
May 2022 |
May 6, 2022 |
MVISION Insights Release Notes |
April 2022 |
April 6, 2022 |
March 2022 |
March 4, 2022 |
February 2022 |
February 8, 2022 |
January 2022 |
December 17, 2021 |
November 2021 |
November 11, 2022 |
September 2021 |
September 16, 2021 |
August 2021 |
August 13, 2021 |
July 2021 |
July 13, 2021 |
May 2021 |
May 19, 2021 |
1.0.0 |
October 13, 2020 |
-
|
July 28, 2020 |
Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, go to the Product Downloads site.
Known Issues
Critical
Reference Number |
Related Article |
Found in |
Issue Description |
|
|
1.0.0 |
Issue: Insights currently doesn't work when the Threat Intelligence Exchange server is present in the setup. |
Non-critical
Reference Number |
Related Article |
Found in |
Fixed in |
Issue Description |
AE-7169 |
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Issue: [Production] Overlapping of Text or buttons is seen in the UI when the Display Scale and Layout are set as 150%. |
AE-7126 |
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Issue: Clicking on the playbook icon from the campaign row always navigates to the first playbook, even if multiple campaigns are available. |
AE-6409 |
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Issue: [Backend][UC4] There's an inconsistency between correlation and similar hash for a particular hash in production. |
AE-3483 |
|
1.0.0 |
|
Issue: Trellix Insights can't identify the OAS status for some devices.
The Endpoint Security (ENS) extension in ePO places invalid values for the OAS status into the respective tables.
Trellix Insights can't identify the correct value.
Solution: To be addressed in a future release. |
AE-3482 |
|
1.0.0 |
|
Issue: Trellix Insights can't identify the DAT version for some devices.
The ENS extension on ePO places invalid values for the DAT version into the respective tables.
Trellix Insights can't identify the correct value.
Solution: To be addressed in a future release. |
AE-3433 |
|
1.0.0 |
|
Issue: You can't access the Trellix Insights dashboard.
Cause: Your subscription (SKU MV6ECE-AA or MV7ECE-AA) has expired.
Solution: This behavior is as designed. |
AE-3331
AE-3204
AE-2747 |
|
1.0.0 |
|
Issue: The Trellix Insights manager fails to properly display parts of the GUI Microsoft Edge on Microsoft Windows and Safari on Mac.
Solution: To be addressed in a future release.
Workaround: You must use Chrome or Firefox. |
AE-3378 |
|
1.0.0 |
|
Issue: The ENS product version displayed in the ePO database is incorrect.
Solution: To be addressed in a future release.
Workaround. You must install the ENS extension on ePO before you install the Trellix Insights extension. |
AE-3113 |
|
1.0.0 |
|
Issue: Information for some countries is truncated in parts of the Manager where the map is displayed.
Solution: To be addressed in a future release. |
AE-3102 |
|
1.0.0 |
|
Issue: Campaigns or threats pinned to a watchlist aren't remembered after session logoff.
Solution: To be addressed in a future release. |
AE-2923 |
|
1.0.0 |
|
Issue: When an IoC is part of multiple threats, the IoC details page should list all devices and events when this IoC is detected. But, some threats aren't listed.
Solution: To be addressed in a future release. |
AE-2517 |
|
1.0.0 |
|
Issue: When you enter your details and complete customer onboarding, you see a success message for a short time. After the message, you see no instructions on how to continue or what to do to move on from the page.
Solution: To be addressed in a future release.
Workaround: Check your email for the activation steps. Then, restart Trellix Insights. |
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