Agent Handler fails to connect to the ePO server (Apache ssl.crt not generated)
Last Modified: 2022-03-22 10:31:05 Etc/GMT
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Agent Handler fails to connect to the ePO server (Apache ssl.crt not generated)
Technical Articles ID:
KB93064
Last Modified: 2022-03-22 10:31:05 Etc/GMT Environment
ePolicy Orchestrator (ePO) 5.10 Update 1–10
Problem
Regeneration of the Apache This process fails with an error 12175 in the I #03956 MFEFIPS Loading: "D:\Program Files (x86)\McAfee\ePolicy Orchestrator", Role = Officer, Mode = Normal I #03956 MFEFIPS Using Random Generator: HMAC Random I #03956 MFEFIPS RSA BSAFE Crypto-C Micro Edition FIPS140 Module 4.1.2.0 I #03956 MFEFIPS Module Initialized. I #03956 MFEFIPS MFEFIPS_Status() returned 1 I #03956 AHSETUP Creating Agent Handler Certs. I #03956 AHSETUP Checking to see if the ePO server (eposerver:8443) is available. We will try 5 times. E #03956 MCUPLOAD SecureHttp.cpp(694): Failed to send HTTP request to server eposerver for command name epo.command.isAdmin on port 8443. (error=12175) E #03956 MCUPLOAD SecureHttp.cpp(883): Failed to process the secure communication request (error=12175) E #03956 MCUPLOAD SecureHttp.cpp(694): Failed to send HTTP request to server eposerver for command name epo.command.isAdmin on port 8443. (error=12175) E #03956 MCUPLOAD SecureHttp.cpp(883): Failed to process the secure communication request (error=12175) E #03956 MCUPLOAD SecureHttp.cpp(694): Failed to send HTTP request to server eposerver for command name epo.command.isAdmin on port 8443. (error=12175) E #03956 MCUPLOAD SecureHttp.cpp(883): Failed to process the secure communication request (error=12175) E #03956 MCUPLOAD SecureHttp.cpp(694): Failed to send HTTP request to server eposerver for command name epo.command.isAdmin on port 8443. (error=12175) E #03956 MCUPLOAD SecureHttp.cpp(883): Failed to process the secure communication request (error=12175) E #03956 MCUPLOAD SecureHttp.cpp(694): Failed to send HTTP request to server eposerver for command name epo.command.isAdmin on port 8443. (error=12175) E #03956 MCUPLOAD SecureHttp.cpp(883): Failed to process the secure communication request (error=12175) W #03956 AHSETUP The Agent Handler failed to connect to the ePO server. E #03956 AHSETUP certificates.cpp(844): Failed to connect to the ePO server 'eposerver:8443' Cause
Error 12175 is an indication of a failure to establish Transport Layer Security (TLS) connections. In this particular scenario, the problem occurs because the The Solution 1
Solution 2
CAUTION: This article contains information about opening or modifying the registry.
Modify the registry:
Related Information
For more details about the registry setting, see this related Microsoft Article.
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