Data Loss Prevention Discover Server isn't running or fails to start

Technical Articles ID: KB93041
Last Modified: 2023-05-04 09:53:10 Etc/GMT

Environment

Data Loss Prevention (DLP) Discover 11.5.x, 11.4.x

For details of DLP Discover supported environments, see KB90598 - Supported platforms for Data Loss Prevention Discover Server.

Problem

After a successful installation of DLP Discover, the Discover server service fails to start with the following error:

Error 1053: The Service did not Respond to the Start or Control Request in a Timely Fashion

When you execute the file dssvc.exe from the installation directory C:\Program Files\McAfee\DiscoverServer, the following error is displayed:

The program can't start because MSVCP140.dll is missing from your computer.

Cause

The MSVCP140.dll is an essential file of the Visual C++ 2015 Redistributable and the file is either not installed or partially installed.

Solution

Install Microsoft Visual C++ 2015 Redistributable on the Discover server:

Download Microsoft Visual C++ 2015 Redistributable.
Run the vc_redist.x64.exe downloaded file on the Discover server and install it.
Restart the server.

Affected Products

Data Loss Prevention Discover 11.x

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Data Loss Prevention Discover Server isn't running or fails to start

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Affected Products

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Data Loss Prevention Discover Server isn't running or fails to start

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